Madiha Jadoue
Summary
To seek a challenging and significant role on a senior level with a professional team for a reputable organization that shall utilize all my capabilities, skills, knowledge and experience in a way that achieves objectives set for the job, exceeds performance expectations and fulfils my potential for growth, career development and excelling at the workplace.
Overview
8
8
years of professional experience
Work History
Officer / Motor Claims - Recovery
Dubai National Ins. & Reinsurance Co.
02.2024 - Current
- Handling all recovery intimations & notifications
- Attending all external and internal communications for notifications according to the UAE Central Bank rules for the third party insurance companies
- Acknowledge receipt of recovery claims from TP insurers and insure processing them internally within the timeline limit
- Prepare, maintain, and send all the recovery claim files to the concerned TP insurers
- Provide any required information's on any claim to the concerned TP insurers
- Allocation rental car & TP according to the damage.
Assistant / Motor Claims
Dubai National Ins. & Reinsurance Co.
11.2019 - 02.2024
- Gathering and auditing accurate data and documents before proceeding with claims
- Registration and handling claims received from the walk-in customers, online and brokers as well as by email
- Ensuring claim approvals within policy coverage
- Coordinating with H.O & Legal Dept
- For injuries & death cases
- Processing claim files
- Processing payments / settlements
- Attending calls walk -in customers
- Following up the garages, agencies to get estimates
- Handling and finalizing the cash settlement with the clients
- Handling customer's complaints and queries
- Manage correspondence from/to customers, brokers and other insurance companies
- Following up with recovery and other insurance co & handover to recovery team
- Following for all the outstanding claims to register.
Receptionist / Executive Assistant to GM
Dubai National Ins. & Reinsurance Co.
06.2016 - 11.2019
- Attending incoming calls in a professional manner
- Attending & assisting the walk-in customers in professional manner
- Receiving all kind of incoming documents & distributing it to the concerned dept
- Person immediately
- Data entering
- Dispatching documents received by all departments & sending it to the requested address within the giving deadline
- Admin assistant / Organize and audit the invoices of the courier companies we deal with
- Handling & maintaining company's courier provider's accounts
- Using the Franking machine to send documents by post
- Assisting other staff as & when required
- Screening all Cv's and classified it by experience then keeping it in customs folders
- Executive Assistant to GM
- Managing appointments and events with an effective proactive system, which has significantly reduced appointment conflicts
- Organizing a unified communication protocol
- Strengthening administrative correspondence
- Completes a broad variety of administrative tasks for the CEO including managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential
- Plans, coordinates and ensures the CEO's schedule is followed perfectly.
Education
Diploma of Business Administration -
British Cambridge University
01.2014
High school -
01.2012
Skills
- Executive Support / Personal Assistance
- Assistant Office Administration
- Appointment Scheduling
- Excellent oral and written communication skills
- Strong customer services orientation
- Analytical skills
- Problem solving skills
- Multitasking & Time Management Skills
- Computer Skills; Proficiency with MS Office (World, Excel, PowerPoint & Outlook)
- Language Skills; Arabic (Native), English (Fluent)
Personal Information
- Date of Birth: 01/01/1994
- Nationality: Syrian
References
Name : Mr. Mustafa Al Amiri
Position : Assistant Manager - Motor claims.
Organization : Dubai National Insurance .
Contact No: +971 (0)508883082
Timeline
Officer / Motor Claims - Recovery
Dubai National Ins. & Reinsurance Co.
02.2024 - Current
Assistant / Motor Claims
Dubai National Ins. & Reinsurance Co.
11.2019 - 02.2024
Receptionist / Executive Assistant to GM
Dubai National Ins. & Reinsurance Co.
06.2016 - 11.2019
Diploma of Business Administration -
British Cambridge University