Mahfuz Ul Alam
Business Graduate
Dubai,United Arab Emirates
Summary
A confident, amiable and enthusiastic individual. I am punctual and reliable with an ability to adapt well to new situations and work efficiently as part of a team. However, my goal does not end here, I aim to develop myself in a versatile work environment with like-minded individuals who focuses keenly on getting a job accomplished successfully.
Overview
5
5
Languages
1
1
Certification
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Co-founder, Operation Manager
Pick It Delivery Solution
Chittagong, Bangladesh
01.2020 - 03.2021
- Review, analyze and understand daily, weekly, and monthly operational reports to determine impact of root cause processes on performance metrics and drive continuous improvement
- Monitors project status, alignment, progress and risks. Initiates corrective measures as necessary
- Increased productivity of sales by 30% through time management
Senior Executive (Import)
Globe Link Associates LTD
Chittagong, Bangladesh
11.2019 - 02.2021
- Communicate with Customs brokers, provide and review tariff code information and instructions related to international shipments (inbound and outbound)
- Interact effectively with multiple functional areas including management, supply chain, distribution, engineering, finance, IT and legal.
- Assessed 10% performance and adjusted operations to attain objectives.
Sales Coordinator (Providers Quality Team)
Field Nation USA LLC.
Dhaka, Bangladesh
04.2019 - 09.2019
- As team lead managed one of the largest, white-glove accounts in the department. Processed and expedited customer orders, dealt with and resolved internal and external customer escalations.
- Delegated work within the team and ensured service level was met on orders by constantly reviewing the workflow box and by following up with peers.
- Consistently achieved and exceeded set goals regarding resolution of past due accounts.
Sales Manager
VoicePro LLC
Dhaka, Bangladesh
01.2018 - 03.2019
- Initiate training for all telecom associates so that staff can be consistently knowledgeable in corporate telecom practices
- Oversee and execute individual projects to improve telecom within company and provide telecom services to clients
- Managed order cycle to enhance business development and maintain sustainability and 100% customer satisfaction
Sales Executive
Cloud Axis Technologies
Dhaka, Bangladesh
01.2017 - 12.2017
- Promoted sale of Time Warner Cable service by advising potential customers of special offers and incentives.
- Trained new employees on phone etiquette, company policies, sales and closing tactics.
- Earned MVP Customer Experience award for 2nd and 3rd Quarters of 2017.
Education
BBA - Marketing
North South University, School of Business And Eco
Dhaka, Bangladesh 07.2014 - 12.2019
Skills
Salesforce
SPSS
MS Office- Advanced
Team Leadership
Stakeholder Communication
Business development and retention
Territory Management
Marketing Strategy
Sales operation
Quantitative analysis
Excellent work ethic
Sales Management
Digital Marketing
Research and Publications
Code Switching affects service quality and Enhances Customer satisfaction
Co-Author: Mahmud Habib Zaman,
Senior Lecturer, North South University.
M.Sc., International
Management and Marketing, Queen Mary,
University of London, UK
Email: mahmud.zaman@northsouth.edu
Additional Information
Mahmud Habib Zaman
Senior Lecturer,
Department of Marketing,
North South University Phone: +880255668200
Email: mahmud.zaman@northsouth.edu
Certification
The Business Intelligence Analyst
Co-curricular Activities
North South University Social Services Club (NSUSSC) | July 2015 – August 2017
Sub- Executive
• Led operations team and prepared overall event budget for Socio Camp -7, the biggest awareness idea generating competition in Bangladesh.
• Organized NSU Annual Picnic and Blood Donation Drive, two of the biggest events at North South University.
• Designed overall marketing campaign for major events, such as International Tobacco Day and Flood Relief.
Timeline
The Business Intelligence Analyst
06-2021
Co-founder, Operation Manager
Pick It Delivery Solution
01.2020 - 03.2021
Senior Executive (Import)
Globe Link Associates LTD
11.2019 - 02.2021
Sales Coordinator (Providers Quality Team)
Field Nation USA LLC.
04.2019 - 09.2019
Sales Manager
VoicePro LLC
01.2018 - 03.2019
Sales Executive
Cloud Axis Technologies
01.2017 - 12.2017
BBA - Marketing
North South University, School of Business And Eco
07.2014 - 12.2019