Mahfuz Ul Alam
Business Graduate
Dubai,United Arab Emirates
Summary
A confident, amiable and enthusiastic individual. I am punctual and reliable with an ability to adapt well to new situations and work efficiently as part of a team. However, my goal does not end here, I aim to develop myself in a versatile work environment with like-minded individuals who focuses keenly on getting a job accomplished successfully.
Overview
5
5
Languages
1
1
Certification
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Co-founder, Operation Manager
Pick It Delivery Solution
Chittagong, Bangladesh
01.2020 - 03.2021
- Review, analyze and understand daily, weekly, and monthly operational reports to determine impact of root cause processes on performance metrics and drive continuous improvement
- Monitors project status, alignment, progress and risks. Initiates corrective measures as necessary
- Increased productivity of sales by 30% through time management
Senior Executive (Import)
Globe Link Associates LTD
Chittagong, Bangladesh
11.2019 - 02.2021
- Communicate with Customs brokers, provide and review tariff code information and instructions related to international shipments (inbound and outbound)
- Interact effectively with multiple functional areas including management, supply chain, distribution, engineering, finance, IT and legal.
- Assessed 10% performance and adjusted operations to attain objectives.
Sales Coordinator (Providers Quality Team)
Field Nation USA LLC.
Dhaka, Bangladesh
04.2019 - 09.2019
- As team lead managed one of the largest, white-glove accounts in the department. Processed and expedited customer orders, dealt with and resolved internal and external customer escalations.
- Delegated work within the team and ensured service level was met on orders by constantly reviewing the workflow box and by following up with peers.
- Consistently achieved and exceeded set goals regarding resolution of past due accounts.
Sales Manager
VoicePro LLC
Dhaka, Bangladesh
01.2018 - 03.2019
- Initiate training for all telecom associates so that staff can be consistently knowledgeable in corporate telecom practices
- Oversee and execute individual projects to improve telecom within company and provide telecom services to clients
- Managed order cycle to enhance business development and maintain sustainability and 100% customer satisfaction
Sales Executive
Cloud Axis Technologies
Dhaka, Bangladesh
01.2017 - 12.2017
- Promoted sale of Time Warner Cable service by advising potential customers of special offers and incentives.
- Trained new employees on phone etiquette, company policies, sales and closing tactics.
- Earned MVP Customer Experience award for 2nd and 3rd Quarters of 2017.
Education
BBA - Marketing
North South University, School of Business And Eco
Dhaka, Bangladesh 07.2014 - 12.2019
Skills
Salesforce
Research and Publications
Code Switching affects service quality and Enhances Customer satisfaction
Co-Author: Mahmud Habib Zaman,
Senior Lecturer, North South University.
M.Sc., International
Management and Marketing, Queen Mary,
University of London, UK
Email: mahmud.zaman@northsouth.edu
Additional Information
Mahmud Habib Zaman
Senior Lecturer,
Department of Marketing,
North South University Phone: +880255668200
Email: mahmud.zaman@northsouth.edu
Certification
The Business Intelligence Analyst
Co-curricular Activities
North South University Social Services Club (NSUSSC) | July 2015 – August 2017
Sub- Executive
• Led operations team and prepared overall event budget for Socio Camp -7, the biggest awareness idea generating competition in Bangladesh.
• Organized NSU Annual Picnic and Blood Donation Drive, two of the biggest events at North South University.
• Designed overall marketing campaign for major events, such as International Tobacco Day and Flood Relief.
Timeline
The Business Intelligence Analyst
06-2021
Co-founder, Operation Manager
Pick It Delivery Solution
01.2020 - 03.2021
Senior Executive (Import)
Globe Link Associates LTD
11.2019 - 02.2021
Sales Coordinator (Providers Quality Team)
Field Nation USA LLC.
04.2019 - 09.2019
Sales Manager
VoicePro LLC
01.2018 - 03.2019
Sales Executive
Cloud Axis Technologies
01.2017 - 12.2017
BBA - Marketing
North South University, School of Business And Eco
07.2014 - 12.2019
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