Mahmoud Alhamayda
Ajman
Summary
I'm a dedicated & laborious single "happiness accelerator" whose smiley presence in your sector will inspire it into its greatest possible future. Balancing relentless determination with the service-oriented adaptability necessary for a culture of continuous innovation. Where i can most effectively utilize my analytical, problem-solving, and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Team Leader
Mawarid Finance
02.2020 - Current
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Operations Supervisor
Sharjah Sports Council
01.2016 - 03.2019
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Customer Service Supervisor
First Gulf Bank
07.2014 - 12.2015
- Delivered real-time client handling by processing business bank accounts through paperwork and a computer system
- Conducted general back-office process and tasks from account opening through closure
- Frequent follow-up on missing documents.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
Sales Advisor
Antonio Trading
06.2012 - 06.2014
- Presents and sells company products and services to current and potential clients
- Provides service and assistance to clients in a punctual, friendly, and courteous manner
- Maintains an awareness of all promotions and advertisements
- Identifies sales prospects and contact these and other accounts as assigned
- Develops and maintains sales materials and current product knowledge
- Establishes and maintains current client and potential client relationships
- Coordinates company staff to accomplish the work required to close sales
- Maintains orderly appearance of register area and supplies stocked.
- Scheduled appointments and managed master calendar.
Education
High School Diploma -
IBN Khaldoon Private School (UAE)
01.2011
Skills
- Leadership
- Time Management
- Report Preparation
- Strong Computer and writing skills
- Problem Solving abilities
- Able to work under pressure
- Complaint resolution
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Elementary (A2)
Nationality
Palestine
Timeline
Team Leader
Mawarid Finance
02.2020 - Current
Operations Supervisor
Sharjah Sports Council
01.2016 - 03.2019
Customer Service Supervisor
First Gulf Bank
07.2014 - 12.2015
Sales Advisor
Antonio Trading
06.2012 - 06.2014
High School Diploma -
IBN Khaldoon Private School (UAE)
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