Mahmoud Aoghali
Abu Dhabi,UAE
Summary
Accomplished professional with a strong focus on customer service excellence and leadership competence. Demonstrates expertise in business development, marketing strategy, and staff management, with a proven track record in employee training and team motivation. Skilled in task prioritisation, crisis handling, and problem analysis to enhance time efficiency and performance metrics. Committed to fostering staff development and effective scheduling to drive organisational success.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work history
Supervisor
DHG
Abu Dhabi, UAE
02.2023 - Current
- Ensured smooth operations with regular maintenance checks.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Identified potential risks and mitigated them through proactive measures.
- Conducted performance appraisals with employees for career development discussions.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Monitored employee attendance records for maintaining discipline within the team.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Managed daily operations to increase productivity.
- Trained new hires and set up mentoring relationships to drive team performance.
Owner
Family Action
Hama, Syria
03.2014 - 03.2021
- Resolved conflicts professionally amongst staff members or customers, maintaining a harmonious work environment.
- Developed new business opportunities for increased market reach.
- Managed daily operations, ensuring smooth running of the business.
- Oversaw inventory management, preventing stock shortages or overages.
- Innovated product offerings to stay competitive in the market.
Education
High School Diploma -
Muhammed Osman Al Horany
Hama, Syria 09.2017 - 06.2020
Skills
- Customer services excellence
- Leadership competence
- Business development
- Employee training
- Team motivation
- Staff development
- Marketing strategy
- Task prioritisation
- Crisis handling
- Problem analysis
- Staff scheduling
- Performance metrics
- Staff management
- Time efficiency
Languages
Arabic
Native
English
Advanced
Affiliations
- Calligraphy
- Artist
- Swimming
- Painting
Timeline
Supervisor
DHG
02.2023 - Current
High School Diploma -
Muhammed Osman Al Horany
09.2017 - 06.2020
Owner
Family Action
03.2014 - 03.2021