Mahmoud Osama Anwar Zaki
United Arab Emirates
Summary
Target-driven Sales Executive with a proven track record of increasing revenue, expanding client base, and maximising company market share. Expert in business-to-business sales, tactical selling techniques, and brand awareness building. Skilled in customer relationship management systems and technical proficiency, with a strong focus on event selling and customer service. Adept at identifying sales opportunities and presenting key product features to clients. Committed to delivering team sales and customer service KPI indicators while pursuing continuous business development and upselling expertise.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work history
Sales Executive and Assistant Store Manager
Tomato
Egypt
07.2023 - 11.2025
- Established strong relationships with key industry players to expand business reach.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Assessed store outgoings against staff and resource budgets.
- Improved theft prevention through upgraded store security monitoring.
- Built positive supplier relationships for cost-effective stock sourcing.
- Instructed teams of promotional offers to increase product sales.
- Supported management in recruitment and staff development processes.
- Instructed staff on point-of-sale till operation and transaction processing.
- Kept updated inventories for reliable stock management.
- Mentored staff on handling and resolving customer concerns.
- Monitored stock levels and ordered popular items to meet customer demand.
Retail Sales Associate
LC WIKIKI
Egypt
09.2020 - 06.2023
- Established rapport with customers through attentive listening and communication.
- Managed stock levels for optimal store performance.
- Provided product knowledge to customers for informed purchases.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Supported marketing initiatives by setting up promotional displays.
- Advised customers on product selection based on their needs.
- Maintained tidy sales floor to enhance shopping experience.
- Contributed to sales targets through active promotion of products.
- Conducted inventory checks to ensure stock accuracy.
- Facilitated smooth checkout process, reducing wait times for customers.
Sales executive
Cuba
Egypt
07.2018 - 08.2020
- Fostered positive team environment, resulting in increased morale and performance amongst staff members.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Maintained extensive knowledge of all products offered, assisting in informative customer interaction.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Facilitated staff training programs enhancing their skills thereby positively impacting overall team performance.
Sales Executive
Town Team
Egypt
01.2017 - 06.2018
- Resolve customer complaints professionally and efficiently
- Ensure a positive shopping experience for patrons
- Help set and achieve sales targets
- Monitor market trends and competitor strategies
- Inventory & Store Operations
- Purchase inventory based on trends and customer demand
- Maintain accurate stock levels and perform regular checks
- Organize product displays and in-store demonstrations
- Prepare and present reports on sales, costs, and store performance.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Increased customer engagement by delivering high-quality product demonstrations.
- Championed cross-selling initiatives to maximise sales volume and profit margins.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Developed customer loyalty with excellent customer service, leading to repeat business.
Education
High School Diploma - Industrial Studies
Industrial High School
Cairo07.2018
Skills
- Knowledge of sales methodologies
- Business-To-Business sales
- Tactical selling techniques
- Brand awareness building
- Customer relationship management systems
- Technical proficiency
- Event selling
- Customer Service
- Customer relations
- Upselling expertise
- Business development
- Product demonstration
- Sales cycle management
- Sales training
- Target-driven Sales Executive adept at increasing revenue, increasing client base and maximising company market share Talented at identifying sales opportunities and presenting key features of products to clients Successful at delivering team sales and customer service KPI indicators
LANGUAGE SKILLS
Arabic: Native Language
English: Fair.
Affiliations
- To be updated with new brands, travelling and sports.
References
References available upon request.
Timeline
Sales Executive and Assistant Store Manager
Tomato
07.2023 - 11.2025
Retail Sales Associate
LC WIKIKI
09.2020 - 06.2023
Sales executive
Cuba
07.2018 - 08.2020
Sales Executive
Town Team
01.2017 - 06.2018
High School Diploma - Industrial Studies
Industrial High School