MAHMOUD SALAHELDIN KESHK
Dubai
Summary
Results-driven Sales Supervisor with over 12 years of experience in sales operations, team leadership, and client relationship management across competitive markets. Proven track record of achieving and exceeding sales targets, implementing effective promotional strategies, and managing high-performing sales teams. Skilled in market analysis, team training, customer engagement, and sales planning. Adept at using data to drive decisions, improve performance, and support business growth. Committed to delivering outstanding service and ensuring customer satisfaction while maintaining strong brand reputation.
Overview
12
12
years of professional experience
Work History
Senior Sales Supervisor
CIHAN FMCG
03.2024 - Current
- Supervised and guided the sales team to meet and exceed monthly and annual targets.
- Monitored daily sales operations, assigned tasks, and ensured team productivity.
- Trained, coached, and motivated sales representatives to improve performance and customer service.
- Analyzed sales trends and market conditions to develop strategic sales plans.
- Ensured effective coverage of sales territories and maintained strong client relationships.
- Collaborated with management to plan promotions and implement marketing strategies.
- Reviewed and approved sales reports, ensuring accuracy and timely submission.
- Handled key customer accounts and resolved escalated client issues efficiently.
- Conducted regular team meetings to align objectives and share performance feedback.
- Maintained high standards of professionalism, discipline, and performance across the team.
Sales Executive
T.CHOITHRAMS & SONS L.L.C
07.2021 - 02.2024
- Developed and maintained strong client relationships to drive repeat business and customer loyalty.
- Identified and approached new leads through cold calls, market visits, and referrals.
- Promoted and sold company products by explaining features, advantages, and value propositions.
- Achieved and exceeded monthly sales targets by implementing effective sales strategies.
- Negotiated pricing and closed sales deals in alignment with company guidelines.
- Prepared and submitted accurate sales reports, forecasts, and activity updates.
- Conducted competitor analysis and market research to stay ahead of industry trends.
- Collaborated with marketing to support promotional campaigns and trade events.
- Ensured high levels of customer satisfaction by resolving issues promptly and professionally.
Sales Executive cum Customer Service
AL TAREEF AUTO MAINTENANCE LLC
03.2020 - 06.2021
- Up-sell and cross-sell company products and services offered by the outlet to maximize the turnover and profits.
- Greet phoning customers and understand customer's needs and expectation.
- Effectively manage and solve customers' complains.
- Network and communicate at all levels with both internal and external customers where necessary.
- Share knowledge and experiences to assist with the learning of other salesmen throughout your branch department and other branches as well.
- Act as a mentor to other members of the Sales Team.
- Implement and carryout work according to the company SOP policy.
- Ensure the appropriate and professional usage of all company assets.
Cashier cum sales representative
Emirates Modern Bakery
04.2019 - 02.2020
- Manage transactions with customers using cash registers.
- Scan goods and ensure pricing is accurate.
- Collect payments whether in cash or credit.
- Cross-sell products and introduce new ones.
Sales Representative
AL TAQAH TELECOMMUNICATIONS COMPANY
01.2018 - 03.2019
- Achieving sales goals to meet the needs of Africian different markets in electronic devices.
- Strengthening relationships with existing clients and building relationships with new clients.
Sales Representative cum Supervisor
ARABIAN FOOD INDUSTRIES (FMCG) - DOMTY
08.2013 - 11.2017
- Keeping in contact with existing customers in person and by phone.
- Making appointments with and meeting new customers.
- Meeting sales targets.
- Agreeing sales, prices, contracts and payments.
- Promoting new products and any special deals.
- Advising customers about delivery schedules and after-sales service.
- Recording orders and sending details to the sales office.
- Giving feedback on sales trends.
Education
Bachelor of social work - Public Affairs Department
MANSOURA University
Egypt07-2013
Skills
- Leadership and Team Management
- Sales Planning and Forecasting
- Customer Relationship Management (CRM)
- Target Achievement & Sales Strategy Execution
- Market Analysis & Competitor Monitoring
- Negotiation & Deal Closing
- Promotional Campaign Planning
- Communication & Interpersonal Skills
- Problem Solving and Conflict Resolution
- Performance Monitoring & Staff Training
Languages
Arabic
English
Timeline
Senior Sales Supervisor
CIHAN FMCG
03.2024 - Current
Sales Executive
T.CHOITHRAMS & SONS L.L.C
07.2021 - 02.2024
Sales Executive cum Customer Service
AL TAREEF AUTO MAINTENANCE LLC
03.2020 - 06.2021
Cashier cum sales representative
Emirates Modern Bakery
04.2019 - 02.2020
Sales Representative
AL TAQAH TELECOMMUNICATIONS COMPANY
01.2018 - 03.2019
Sales Representative cum Supervisor
ARABIAN FOOD INDUSTRIES (FMCG) - DOMTY
08.2013 - 11.2017
Bachelor of social work - Public Affairs Department
MANSOURA University
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