Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Mahmoud Sayed

Mahmoud Sayed

Dubai,UAE

Summary

Multi-talented Shift Manager able to work all shop positions. Offering 5 years industry experience and demonstrated track record of leadership and operations success. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Keen to develop and advance professionally into position offering additional professional challenge and room for advancement. Confident leader with background upholding high standards in busy industrial settings. Methodical thinker with proven organisational skills. Excels at logistical planning, supply management, and cost control.

Overview

8
8
years of professional experience

Work history

Assistant manager

Burger King
Dubai, UAE
03.2025 - Current
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Streamlined store operations with efficient scheduling.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Increased staff productivity by providing comprehensive training programmes.
  • Created a positive work environment, resulting in higher employee morale.
  • Managed daily operations to ensure smooth running of the shop floor.

Shift Manager

Burger King
Dubai
02.2023 - 07.2025
  • Completed comprehensive shift reports to support seamless handovers.
  • Ordered stock and procured services to deliver on company goals.
  • Led by example and demonstrated company best practices.
  • Addressed staff absences and holiday requests to achieve consistent rota coverage.
  • Handled disciplinary investigations and hearings with strong employee relations knowledge.
  • Managed staff schedules, ensuring required coverage to meet shift needs within budget.
  • Managed operating budget by calculating daily expenses and revenues.

Team leader

Burger king
Dubai , UAE
09.2022 - 04.2023
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Streamlined workflow for a more efficient process.

Crew member

Burger king
Duabi, UAE
07.2022 - 09.2022
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Implemented promotional strategies to attract more customers during off-peak hours.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.

Salesman

Mahgoub for Ceramic
Cairo , Egypt
02.2020 - 02.2021
  • Tailored sales presentations to meet specific client needs and preferences.
  • Established new client relationships, resulting in expanded business opportunities.
  • Participated actively in trade shows, increasing brand awareness amongst potential clients.
  • Developed sales strategies for higher profit margins.

Sales supervisor

Asfour El nill
Cairo, Egypt
07.2018 - 01.2020
  • Boosted store reputation by delivering top-notch customer service.
  • Reviewed and analysed sales figures, resulting in strategic planning and forecasting.
  • Developed new sales strategies for enhanced revenue generation.
  • Streamlined the sales process through effective leadership.

Salesman

Asfour El nill
Cairo, Egypt
07.2017 - 07.2018
  • Handled sensitive customer complaints professionally whilst maintaining a positive company image.
  • Increased brand visibility with strategic marketing campaigns and tactics.

Education

Master of Business Administration - Good

Cairo university
Cairo
07.2021

Skills

  • Engaging leadership style
  • Workforce training
  • Training and mentoring
  • Team Building
  • Business planning
  • Staff Management
  • Sales and marketing
  • Business Development
  • Training and development
  • Performance management
  • Quality control implementation
  • Influential networking
  • Profit and Loss Analysis
  • Staff management

Languages

Arabic
Native language
English
Fluent

Timeline

Assistant manager

Burger King
03.2025 - Current

Shift Manager

Burger King
02.2023 - 07.2025

Team leader

Burger king
09.2022 - 04.2023

Crew member

Burger king
07.2022 - 09.2022

Salesman

Mahgoub for Ceramic
02.2020 - 02.2021

Sales supervisor

Asfour El nill
07.2018 - 01.2020

Salesman

Asfour El nill
07.2017 - 07.2018

Master of Business Administration - Good

Cairo university
Mahmoud Sayed