MAJORIE AMA OFOSU
DUBAI,UAE
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
1
1
Language
3
3
years of post-secondary education
6
6
years of professional experience
Work history
WAITRESS/FOOD RUNNER
FRANKIES RESTAURANT
ACCRA, GHANA
2022.02 - Current
- Enhanced guest satisfaction through attentive and prompt service.
- Improved customer satisfaction by providing efficient and friendly service.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Assisted with inventory management, streamlined restaurant operations.
WAITRESS
AFRIKIKO
ACCRA, GHANA
2020.05 - 2022.02
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Provided top-notch service to customers, improved overall dining experience.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Improved customer satisfaction by providing efficient and friendly service.
Education
Diploma - HOSPITALITY MANAGEMENT
UNIVERSAL HOSPITALITY TRAINING CENTER
ACCRA/GHANA 2012.04 - 2015.05
Skills
- Food service equipment use
- Beverage preparation knowledge
- Hygiene regulations compliance
- Restaurant etiquette familiarity
Languages
English
Proficient (C2)
Timeline
WAITRESS/FOOD RUNNER
FRANKIES RESTAURANT
2022.02 - Current
WAITRESS
AFRIKIKO
2020.05 - 2022.02
Diploma - HOSPITALITY MANAGEMENT
UNIVERSAL HOSPITALITY TRAINING CENTER
2012.04 - 2015.05