Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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MAKOMA MOLAPO

Digital Commerce Manager
Dubai

Summary

Experienced and highly determined senior digital commerce product manager offering 8 years of success in product roadmap development, market research and data analysis. Specializes in leading teams through product design and agile development. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior product adoption and conversion rates.

Overview

8
8
years of professional experience
3
3
Certificates
4
4
years of post-secondary education

Work History

Digital Commerce Manager

Accenture
Dubai
02.2019 - Current
  • Liaised with clients to better understand business needs and current market landscape.
  • Conducted market research to identify new opportunities and target markets.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Applied customer-first strategy to product development and advocated for customer experience improvements to drive wider user adoption and conversion rates e.g. reduced checkout processing from 6 minutes to 7 seconds and increased sales by over 700% for retail client
  • Analyzed customer behavior to derive digital product performance insights and identify areas of potential improvement.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Analyzed and reported on KPIs related to product performance.
  • Coordinated project planning and execution with team members and team leads e.g. managed 2 product squads (mobile app and web) in development product for financial services client and coordinated activities with design and development stream leads

Digital Consultant

Accenture
Johannesburg
02.2016 - 01.2019
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Performed gap analysis to identify areas of improvement.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement e.g. implemented customer support system that referenced 360 degree view of customer profiles and improved first response rate by over 80%.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Education

Bachelor of Commerce Honours - Information Systems

University of The Witwarsrand
Johannesburg
02.2015 - 12.2015

Bachelor of Commerce - Information Systems

University of The Witwatersrand
Johannesburg
01.2012 - 12.2014

Skills

Project Management

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Certification

Certified SAFe® 5 Product Owner/Product Manager

Accomplishments

Successfully launching a multi-country B2C commerce solution in 7 countries for a leading retailer within the Middle East, where checkout processing was reduced from 6 minutes to 7 seconds, and orders increased by over a 700%.

Timeline

Certified SAP Technology Associate - SAP Marketing Cloud (1902) Implementation

10-2020

Certified SAFe® 5 Product Owner/Product Manager

03-2020

Digital Commerce Manager

Accenture
02.2019 - Current

Certified SAP Associate - SAP Hybris Commerce Business Analyst 6.0

09-2017

Digital Consultant

Accenture
02.2016 - 01.2019

Bachelor of Commerce Honours - Information Systems

University of The Witwarsrand
02.2015 - 12.2015

Bachelor of Commerce - Information Systems

University of The Witwatersrand
01.2012 - 12.2014

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MAKOMA MOLAPODigital Commerce Manager