POOVAMMA C K

• Led retail transformation initiatives across six retail stores, strengthening customer experience and creating a consistent omnichannel brand identity.

• Managed the Shopify e-commerce platform for multiple school uniform programs, improving customer journeys, merchandising, and product presentation.

• Led the redesign and launch of the corporate website, improving navigation, product accessibility, and customer engagement.

• Planned and supervised photography and digital merchandising for 5000 products supporting retail, catalogues, and online sales.

• Coordinated projects across marketing, production, procurement, developers, and business stakeholders to deliver commercial improvements.

• Standardized product information, sales collateral, and customer communication across multiple business sectors.

• Supported CRM implementation, logistics integrations, and operational improvements to enhance customer experience.

• Established governance standards for branding, digital assets, and customer-facing communication.

• Led development and launch of three e-commerce websites from planning through implementation.

• Managed product catalogues containing more than 250 SKUs across multiple categories and variations.

• Oversaw warehouse operations, managing over 15,000 inventory items while improving inventory accuracy and fulfilment efficiency.

• Managed marketplace operations across five online sales channels.

• Coordinated logistics integrations to streamline order processing and delivery operations.

• Developed SOPs covering e-commerce, warehouse, fulfilment, logistics, and customer service.

• Produced SEO-driven content supporting online visibility and customer acquisition.

• Led operational improvement initiatives across supply chain and logistics functions.

• Designed KPI dashboards and management reports supporting business decisions.

• Conducted supplier evaluations and performance reviews to improve service quality.

• Developed operational procedures that increased consistency across departments.

• Delivered training programs supporting process adoption and operational excellence.

• Identified workflow improvements that increased operational efficiency.

• Generated AED 250,000 monthly revenue by leading the implementation of a Bank Delivery solution.

• Supported development of an in-house ERP project valued at AED 700,000.

• Delivered automation initiatives generating annual savings exceeding AED 100,000.

• Led implementation across three logistics hubs processing over 4,000 parcels daily.

• Successfully launched business operations across Oman without disrupting daily operations.

• Worked as Product Owner across merchant portals, driver applications, and operational platforms.

• Managed enterprise API integration projects supporting automation and revenue growth.

• Managed identity and access management for enterprise users.

• Supported infrastructure operations while maintaining SLA compliance.

• Provided remote technical support for enterprise systems.

• Awarded Second Stack Rank for outstanding performance.