Malek Boughattas
United arab Emirates
Summary
A highly adaptable and customer-focused professional with a strong background in customer service, human relationships, and management. I am committed to rapidly learning and challenging myself in new environments, with a dedication to continuous growth. My multimedia knowledge, creativity, and problem-solving abilities complement my experience in managing teams, paying attention to the tiniest details and anticipating needs. These qualities make me a valuable asset in roles that value innovation, interaction and polyvalency
Overview
11
11
years of professional experience
Work History
CABIN CREW
Emirates airline
08.2019 - 08.2024
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Reported any related service shortfalls to the catering team in order to Recover promptly
- Handled emergencies effectively using the inflight-safety equipment
- Effectively managed the galley/cabin and delegated positions to the team for a smooth operation and service
- Rapid respond to medical emergencies and liaise with the ground medical service after performing medical primary and secondary assessment
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
Audiovisual Producer Assistant
freelancing/media event projects
07.2014 - 05.2017
- Managed projects and liaised with the legal, creative and financial departments.
- Maintained a smooth and effective communication to the crew cast with a clear and detailed manner and set a vision to the product that meets the audience expectations
- Initiated a technical scouting, with the assistance of the project director, and take rapid decisions that aligns with the budget and the creative aspects.
- Planned the chronology of the project- making that aligns with the locations and the cast availability.
- Record-on a real time- basis all the shortfalls/defect and act accordingly to recover and meet deadlines.
- Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
- Set a day to day meeting with the editors and the director to filter the data and made a demo to evaluate the upcoming process.
Customer Sales Representative
Active Contact
03.2013 - 06.2014
- Compare energy suppliers on a comparator websites
- Evaluate home insurances giving clear details about offers/packages
- Provide personalized recommendations and offer support-Analyze trends by implementing renewable energy panels options
- Highlight partnership with insurance companies and promote their plan offers
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated prices, terms of sales and service agreements.
Education
Bachelor of Arts - Media Production
Higher Institute of Multimedia Arts of Tunis
Tunisia 01.2016
Skills
- Detail Oriented
- Creative Thinking
- Initiative-taking
- Workload Management
- Team Leadership
- Relationship Management
- Strong Work Ethic
Languages
English
Advanced
C1
French
Proficient
C2
Arabic
Bilingual or Proficient (C2)
Additional Information
Driving license: obtained , international
Timeline
CABIN CREW
Emirates airline
08.2019 - 08.2024
Audiovisual Producer Assistant
freelancing/media event projects
07.2014 - 05.2017
Customer Sales Representative
Active Contact
03.2013 - 06.2014
Bachelor of Arts - Media Production
Higher Institute of Multimedia Arts of Tunis
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