Manali Parmar
Bur Dubai,uae
Summary
Positive communicator with proactive approach to solving customer issues and building relationships. Demonstrates strong problem-solving skills and empathy, ensuring customer satisfaction and retention. Ready to make significant impact as customer representative role.
Friendly Customer Care Representative with knack for resolving issues and enhancing customer satisfaction. Boosted customer retention rates by implementing personalised service techniques and streamlined communication processes. Known for empathetic listening and quick problem-solving, fostering positive client relationships and team collaboration.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
TELE SALES EXECUTIVE
Rak Bank (Rakaza)
Ras al-Khaimah, Imarat Ra's al Khaymah
07.2025 - 12.2025
- Main data source for my work profile Is dialer based.
- We used to work on open data collection base.
- Act as a representative of the company and help customers with their queries
- Enhanced customer relationships by responding promptly and accurately to enquiries.
- Managed high call volumes, ensuring excellent customer service standards were maintained.
- Tracked calls and sales data for insight into market trends.
- Resolved complaints swiftly with professionalism and empathy, improving brand reputation.
- Develop and faster strong relationships with existing and potential customers
- Analysed customer feedback regularly, resulting in improved telesales strategies over time.
- Worked towards achieving individual monthly targets consistently without compromising on quality of service provided.
- Presented product offerings persuasively during phone conversations, leading to notable increase in conversion rates.
- Provided product information to prospective customers to encourage purchases.
- Provided weekly reports to line manager on lead numbers, appointments made and number and value of completed sales.
Sales executive: Multi product
First Abu Dhabi bank, Dubai
Dubai
03.2024 - 06.2025
- To uses inbound and outbound callings to make sales for Fab bank.
- Update customers regarding the services and guide them toward what would suit their needs as a telemarketing executive
- Use my tele sales executive skills to reach out to the target audience
- Meet monthly sales targets through effective sales techniques
- To contact existing clients and prospects to generate sales
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
- Identified new business opportunities that enhanced growth potential of the company.
Sales executive: Credit card
Quantum direct, Dubai
Dubai
02.2023 - 02.2024
- Calling the customers and giving full details about banking products.
- Giving him brief details and applying product
- After service is must important so that customer will happy with product
- Help customers with their queries
- Strong relationships with existing and getting reference or new business from them
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Established strong relationships with key industry players to expand business reach.
- Prioritized important tasks effectively under pressure situations ensuring seamless operations during peak times.
Education
Master's degree - COMMERCE
Maharaja Sayajirao university Baroda
Baroda 04.2017 - 03.2019
Skills
- Excellent communicator
- Good listener
- Maret insight
- Product knowledge
- Closing strategy application
- Upselling capabilities
- Cold calling aptitude
- Data entry speed
- Motivational aptitude
- Sales presentation creation
- Email marketing proficiency
- Experience with cold calling
- Microsoft Excel
- Excel proficiency
- Lead generation techniques
- Inbound and outbound calling
Language
English Advanced
Hindi Advanced
Gujarati Advanced
Timeline
TELE SALES EXECUTIVE
Rak Bank (Rakaza)
07.2025 - 12.2025
Sales executive: Multi product
First Abu Dhabi bank, Dubai
03.2024 - 06.2025
Sales executive: Credit card
Quantum direct, Dubai
02.2023 - 02.2024
Master's degree - COMMERCE
Maharaja Sayajirao university Baroda
04.2017 - 03.2019