MANSOOR AHMAD
IT SUPERVISOR
Abu Dhabi,AZ
Summary
To build my career as IT Incharge / Senior Manager in Information Technology Industry, if given a chance, I would prove to preserve the standards of the company to the best of my knowledge and abilities. Work Exposure: (8 years of experience - Information Technology – Hospitality Industry)
Overview
10
10
years of professional experience
Work History
IT Incharge
NEHAL HOTEL ABU DHABI
ABU DHABI
08.2020 - Current
- Developer Of Https://www.nehalhotel.com
- Lead IT projects, including the design and deployment of new IT systems and services
- Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
- Monitor the operation and security of all computer hardware and software to ensure a smooth operation
- Maintain an accurate inventory for hardware and software to maintain an organized environment
- Update room rates through Channel Manager Portal and contact new OTA's to bring more bookings.
- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
- Assess vendors and develop test strategies for new hardware and software | Troubleshoot hardware and
software issues related to internal IT - Train selected hotel employees to take on major responsibilities of system managing in his absence
- Implement Software base Hotspot system, monitor logs and make backup on daily basis.
IT Incharge
RAMADA BY WYNDHAM ABU DHABI CORNICHE
ABU DHABI
08.2017 - 09.2019
- Handling and responsible for the operation of Information Technology (IT) for the property of 235 guest rooms, Banquet Hall, meeting rooms and F&B outlets.
- Installation and Configuration of Windows Server and client operating environment.
- Configuring and maintaining Active directory, DHCP, DNS etc. Installation and configuration of wireless Access Points. Installation and management of Cisco routers and switches.
- Troubleshoots desktops, laptops and monitor all LAN infrastructure Maintaining the Micros and Opera server on Cluster environment .
- Checking on daily basis recording & storage of all CCTV cameras and give assurance to secure consult on monthly basis.
- Maintaining and configuring File & Print Server including quota management.
- IPTV and Video on Demand from Located system , Managing IDF and MDF patch panels. Maintaining Hi Path PABX system, Configuration and scheduling of backup device and backup. Service and Maintenance of Various Computer peripherals, PC and Laptop computers.
- Configuration and Maintaining routers and Switches. Configuration of LAN, Wireless LAN and Remote
Desktop Connections. Internet configuration of ADSL Router and Broadband Router. Network Cabling, Crimping and Punching etc. - Diagnose hardware and software problems, and replace defective components Coordinating with all the vendors and suppliers for AMC and Warranty. Maintain up-to-date detailed knowledge and records of all AMC Contract System changes, updates, enhancements.
- 24 hrs available for support on call.
IT Support Officer
Chen One
Multan
09.2016 - 08.2017
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Identify computer or network equipment shortages and place orders
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
IT Incharge
LAL Group of Industries
Multan
09.2013 - 01.2016
- Manage information technology and computer systems
- Plan, organize, control and evaluate IT and electronic data operations
- Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
- Design, develop, implement and coordinate systems, policies and procedures
- ZK 702 Bio Matrix assembling
- Ensure security of data, network access and backup systems
- Identify problematic areas and implement strategic solutions in time
- Audit systems and assess their outcomes
- Preserve assets, information security and control structures
- Handle annual budget and ensure cost eectiveness
IT Assistant
RAMADA BY WYNDHAM MULTAN
Multan
04.2011 - 10.2013
- Monitor the operation and security of all computer hardware and ensure that it is operating properly
- Serve as primary contact for all servicing of computers, printers, etc.
- Maintain a sufficient inventory of all oice and computer supplies
- Maintain all hardware and software logs updated as per departmental working procedures
- Maintain the documentation of all hardware configuration and inventory
- Maintain the documentation of the telephone system configuration and all MPT lines
- Understand all the department working procedures and perform the related tasks as described
- Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
- Maintain all users access request and authorizations (Win2000, E-mail, Munshi 9 PMS)
- Respond to all users request and provide them with adequate support.
Education
No Degree - 2 Years Vocational Diploma of IT
Pakistan Institute of Technical Skills
Rawalpindi Pakistan 04.2001 -
Skills
- Opera, Micros 3700, FMC, SUN System, Smart Tel PABX , OXi Server
- Active Directory
- HTML, Dreamweaver
- Anevia
- Ecommerce
- Front End Web Development , HTML, CSS
- Inpage, Adobe Photoshop
- IPTV Server Configurations (Cent OS)
- Server Handling (ISA Server, Domain Server, Backup server, Contact Directory Configurations , VPN Server)
Timeline
IT Incharge
NEHAL HOTEL ABU DHABI
08.2020 - Current
IT Incharge
RAMADA BY WYNDHAM ABU DHABI CORNICHE
08.2017 - 09.2019
IT Support Officer
Chen One
09.2016 - 08.2017
IT Incharge
LAL Group of Industries
09.2013 - 01.2016
IT Assistant
RAMADA BY WYNDHAM MULTAN
04.2011 - 10.2013
No Degree - 2 Years Vocational Diploma of IT
Pakistan Institute of Technical Skills
04.2001 -
Projects
Wifi Hotspot System
(09/2020 - Present)
- Implement Software based WiFI Hotspot System.
- Integrate Hotspot System with PMS for connecting WIFI automatic by entering last name and room number.
- Integrate High speed Internet with Credit card to generate more Revenue.
- Collect guest data through hotspot system for Marketing purpose.
IPTV System
(01/2018 - 04/2018)
- Upon Check-inn guest can see Welcome message on the TV screen.
- Gest can See their Restaurant and hotel bill.
- Guest can watch hotel promotions on the Tv screen .
- Guests can see latest currency rate and near by places on the Tv screen.
Projects
Wifi Hotspot System
(09/2020 - Present)
- Implement Software based WiFI Hotspot System.
- Integrate Hotspot System with PMS for connecting WIFI automatic by entering last name and room number.
- Integrate High speed Internet with Credit card to generate more Revenue.
- Collect guest data through hotspot system for Marketing purpose.
IPTV System
(01/2018 - 04/2018)
- Upon Check-inn guest can see Welcome message on the TV screen.
- Gest can See their Restaurant and hotel bill.
- Guest can watch hotel promotions on the Tv screen .
- Guests can see latest currency rate and near by places on the Tv screen.