Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Affiliations
Custom
References
Timeline
Generic
MANISHA SHRAYA

MANISHA SHRAYA

Dubai,United Arab Emirates

Summary

Dynamic professional with a strong foundation in creativity, branding, and marketing, demonstrating exceptional leadership and problem-solving abilities. Expertise in fashion awareness and design collaboration, supported by advanced skills in Adobe Illustrator and other illustration software. Proficient in textile comprehension, fabric technology, and sewing and tailoring, showcasing innovative thinking and creative vision. Skilled in quality control and budget management, with proficiency in CAD software, driving successful project outcomes. Career aspirations include advancing in roles that leverage textile knowledge and brand understanding to create impactful designs.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work history

Marketing Manager

M SHRAYA
Gohana, UAE
02.2023 - 03.2025
  • Oversaw sales operations and maintained records.
  • Identified new buyers and worked to increase company sales through strategic outreach.
  • Administered budget planning, guaranteeing cost-effective operations in the department.
  • Managed social media campaigns to increase online presence.
  • Facilitated training sessions to foster skill development amongst team members.
  • Streamlined internal processes to enhance efficiency in the marketing department.
  • Directed content creation, boosting organic traffic on digital platforms.
  • Developed marketing strategies for effective brand positioning.
  • Guided clients on brand image and ethos to foster winning brand strategy and increased online engagement.

Senior Customer Support Executive

Concentrix Pvt. Ltd.
Gurugram, India
02.2019 - 12.2022
  • Managed calls and emails for Zara & HnM.
  • Introduced new procedures for handling complaints increased efficiency.
  • Resolved complex queries, improved customer understanding.
  • Collaborated with other departments to improve overall customer experience.
  • Improved customer satisfaction by resolving complaints quickly and efficiently.
  • Handled escalated calls calmly and professionally, diffused tense situations.
  • Worked closely with management to implement new strategies for increasing customer retention.

Brand consultant

Upwork
Gohana
04.2017 - 10.2018
  • Streamlined brand's social media profiles leading to a uniform online presence.
  • Conducted comprehensive market research to understand customer behaviour and preferences better.
  • Facilitated training sessions on brand guidelines to ensure company-wide consistency.
  • Streamlined internal communications for consistent brand voice across all platforms.
  • Liaised with clients to define project goals, resulting in tailored brand solutions.
  • Managed media relations, securing positive coverage in industry publications and blogs.
  • Designed unique visual identities for brands to establish a strong market presence.

Education

Masters in Fashion Design - Fashion Design

Dada Lakhmi Chand State University of Performing
INDIA
06.2021 - 06.2023

B.TECH in Fashion Technology - Textile manufacturing

Bhagat Phool Singh Mahila university
INDIA
08.2018 - 06.2021

Diploma - Fashion Technology

Bhagat Phool Singh Mahila University
INDIA
08.2014 - 06.2017

Skills

  • Creativity
  • Branding
  • Marketing
  • Leadership
  • Problem Solving
  • Fashion awareness
  • Design collaboration
  • Brand understanding
  • Creative vision
  • Adobe illustrator use
  • Illustration software
  • Textile comprehension
  • Fabric technology
  • Sewing and tailoring
  • Sketching ideas
  • Innovative thinking
  • Textile knowledge
  • Quality Control
  • Budget management
  • CAD software proficiency

Accomplishments

  • Certificate of merit in fashion show, showstopper, ethnic fashion show, 2016
  • Certificate of merit in fashion show, 2017
  • Certificate of merit for 2nd position in academics, 2018

Languages

English
Fluent
Hindi
Fluent
Punjabi
Fluent

Affiliations

  • Photography
  • Travelling
  • Music
  • Cooking
  • Storytelling
  • Painting

Custom

  • Passionate about my work
  • Photography
  • Travelling
  • Listening to music

References

References available upon request.

Timeline

Marketing Manager

M SHRAYA
02.2023 - 03.2025

Masters in Fashion Design - Fashion Design

Dada Lakhmi Chand State University of Performing
06.2021 - 06.2023

Senior Customer Support Executive

Concentrix Pvt. Ltd.
02.2019 - 12.2022

B.TECH in Fashion Technology - Textile manufacturing

Bhagat Phool Singh Mahila university
08.2018 - 06.2021

Brand consultant

Upwork
04.2017 - 10.2018

Diploma - Fashion Technology

Bhagat Phool Singh Mahila University
08.2014 - 06.2017

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MANISHA SHRAYA