Manoah Victor
Reinsurance and Insurance Aspirant
Dubai
Summary
Motivated Reinsurance Broker having comprehensive knowledge of Property and Liability Reinsurance with a robust background in claims management and client relationship development. Adept at handling new business placement, renewals, and amendments of existing coverage with a Proven track record in providing high-quality customer service.
Overview
19
19
years of professional experience
Work History
Reinsurance Broker
United Insurance Brokers
05.2024 - Current
- Handling new business placement, renewals and amendment of existing coverage for various lines of business.
- Reviewing information and analytics to assess risks to support the placement of client's risk in the Market.
- Preparation of draft proposals, negotiate and finalizing quotes, terms, conditions and coverage.
- Set priorities and standards for the broking function and regularly evaluate market trends.
- Negotiate and procure the most competitive premiums, rates and terms for the client.
- Providing High-quality customer service and foster long-term client relationship.
- Identifying appropriate partners while staying abreast of market developments and industry practices.
Claims Executive
United Insurance Brokers
03.2020 - 05.2024
- Receive, Record, Validate and process claims for Property, Engineering, Energy and Casualty lines of business
- Validate the accuracy of claims notification and payment requests in terms of the computations, allocation of shares among participating entities
- Establish and maintain suitable documentation on all claims notifications received and treated for ease of reference
- Provide technical expertise and reasoned judgement in reviewing and accepting/declining claims notification and claims payment requests, ensuring conformity with the underwriters, claims payment guidelines and procedures
- Advise Management of all large loss amounts as soon as the related claims notification is received from clients
- Review and recommend Management authorization for the settlement of all claim payments and cash call
- Follow up with the Loss Adjuster, Reinsurer and the reinsured for questionable issues and providing updates
- Processing and rendering all Reinsurance claims, Issue Credit / Debit note and handling claims recoveries
- Prepare, Provide and review the claims collection report for monthly, Quarterly and annually for the management
Assistant Manager - Claims
Nasco Insurance Agency
12.2008 - 12.2019
- Responsible for investigating and processing claims (General, Marine & Motor Recovery)
- To make approval or denial decisions and negotiate settlements with other insurance companies in accordance with policy provisions
- Collaborate with insurance companies to correct errors, rectify omissions and investigate questionable issues
- Contributed extensively to development of departmental/sectional goals in line with business plan, and ensured achievement through establishment of a solid action plan
- Demonstrated expert technical, professional, or job-related knowledge and skills required to guide effectively and provide hands-on training to team members of the section/ department when required
- Communicating with team members of departmental expectation, prioritization of departmental requirements to ensure target achievement, ensure solid information management for team focus and target achievement
- Ensured 100% development and implementation of departmental policies and standard operating procedures (SOPs), conducted periodic reviews and recommended necessary changes
Claims Analyst
AVIVA - WNS
02.2006 - 12.2008
- Analyzed and reviewed insurance claims for accuracy, completeness and eligibility
- Reviewed claims for eligibility to be reimbursed
- Maintained updated records and prepared all necessary documentation
- Kept a look out for fraudulent claims by scrutinizing the documents provided and other information available about the claimant
- Liaised with other insurance companies and the insured to negotiate the issues in liability and settlement of claims
- Was involved in monitoring and controlling the process ensuring the service level agreements are met at all times to increase customer satisfaction
- Provided optimum service to policyholders, negotiated fair settlements and identified fraudulent claims
- Submitted monthly sectional operational productivity reports to management with improvement or resolution recommendations to department management
Education
Diploma - Fire Insurance
National Insurance Academy
Certificate - Insurance
Chartered Insurance Institute
Licentiate - undefined
Insurance Institute of India
Bachelor of Arts - undefined
St Joseph's Evening College
Skills
Relationship Management
Claims Management
Customer Service
Complaints Management
Training & Workshops
- Business Interruption - TON Training and Business Consultancy
- Reinsurance Treaty - Insurance Institute of India
- Comprehensive Programme on Managing Engineering Projects - Insurance Institute of India
- Claims Management - VSkills
- Reinsurance - Arab Insurance Institute
Timeline
Reinsurance Broker
United Insurance Brokers
05.2024 - Current
Claims Executive
United Insurance Brokers
03.2020 - 05.2024
Assistant Manager - Claims
Nasco Insurance Agency
12.2008 - 12.2019
Claims Analyst
AVIVA - WNS
02.2006 - 12.2008
Licentiate - undefined
Insurance Institute of India
Bachelor of Arts - undefined
St Joseph's Evening College
Diploma - Fire Insurance
National Insurance Academy
Certificate - Insurance
Chartered Insurance Institute
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