Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Mansoor Ahmad

Ajman,United Arab Emirates

Summary

I want to present myself as a very hardworking, passionate, professional, dependable and honest person with superior leadership knowledge and high quality, quick learning skills and team player capabilities. I have over 5 years experience as a travel consultant & Accounting. I have always been appreciated by my supervisors and corporate customers for my excellent customer relation skills and high standard of professionalism with sound product knowledge and high quality service skills. I want to groom myself in a professional and competent work atmosphere as a renowned leader of the travel and tourism industry.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work history

Ticketing and Reservation Consultant

Amira Travel LLC
AJMAN, United Arab Emirates
05.2023 - Current
  • Broadened my knowledge on how the marketing and sales structure of the tourism industry works
  • Learnt how to close sales by keeping the customer engaged and giving feedback on time
  • This also improved my time management and enabled me to work under pressure
  • Dealing with different kind of clients on a daily basis allowed me to think out of the box
  • Handling basic accounts, following up on payment collections has taught me to be firm and humble at the same time, as both are equally important in order to maintain good relationship with the client.

Travel consultant: Corporate, Ticketing

Merokhel Travel (PIA PSA)
Swat, Pakistan
01.2014 - 07.2017
  • Supervising and supporting the team with the aim of achieving optimal passenger satisfaction and consistent service levels
  • Resolved difficult issues/problems pertaining to travel on daily basis while trying to ensure no additional costs are met to both the company and client
  • Act as the point of escalation for any queries
  • Ensure appropriate processes are followed in relation to handling of money, refunds etc
  • Keep the department updated with relevant changes in the industry and airline products and services
  • Sell travel packages
  • Plan travel itineraries, applying knowledge of travel route and destination sites.

Education

Bachelor of Commerce - Business

Govt. College of Management Science Sangota Swat
Swat
06.2020 - 06.2022

Skills

  • Special travel assistance
  • Accounting
  • Excellent customer relation with sound knowledge of reservation, ticketing, Visa procedures & Travel insurance

Languages

English
Advanced
Hindi
Fluent
Pashto
Fluent

Timeline

Ticketing and Reservation Consultant

Amira Travel LLC
05.2023 - Current

Bachelor of Commerce - Business

Govt. College of Management Science Sangota Swat
06.2020 - 06.2022

Travel consultant: Corporate, Ticketing

Merokhel Travel (PIA PSA)
01.2014 - 07.2017
Mansoor Ahmad