Michelle Bautista
Sharjah City,United Arab Emirates
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as Travel Consultant position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Travel Consultant
SMART TRAVEL TOURISM
DUBAI, United Arab Emirates
04.2023 - Current
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Handled large volumes of email enquiries daily, exceeding agency averages.
- Advised customers on visas and travel safety.
- Utilised Global Distribution Systems to conduct booking transactions.
- Accommodated client requests for customisations or modifications as best as possible.
- Confirmed payment of deposits from clients before commencing with bookings.
- Analysed industry trends and attended conferences to build knowledge on World Travel Market.
- Informed clients about cancellation policy and associated penalties.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
Data Encoder
AL HOSN SHARJAH INSURANCE SERVICES
Sharjah City, United Arab Emirates
03.2019 - 03.2023
- Attending Telephone Calls, Inquiries.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Updating & Preparing the Receipt Vouchers.
- Practiced confidentiality with information to comply with privacy guidelines.
Telephone Operator
ORIENT TRAVEL AGENCY
Sharjah City, United Arab Emirates
11.2018 - 12.2018
- Offered relay services for hearing impaired guests to assist them with calls and messages.
- Provided paging system for guests and employees to deliver faster information.
- Provided knowledgeable responses to customer enquiries to address needs.
Travel Consultant
FLY WORLD TOURISM
Sharjah City, United Arab Emirates
08.2010 - 08.2016
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Strived to reach set sales and revenue targets.
- Handled large volumes of email enquiries daily, exceeding agency averages.
- Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
- Advised customers on visas and travel safety.
- Confirmed payment of deposits from clients before commencing with bookings.
- Informed clients about cancellation policy and associated penalties.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
Travel Consultant
AL FAISAL TRAVEL & TOURISM
Sharjah City, United Arab Emirates
05.2010 - 08.2010
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Handled large volumes of email enquiries daily, exceeding agency averages.
- Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
- Advised customers on visas and travel safety.
- Adhered to clients budgets while making plans.
- Confirmed payment of deposits from clients before commencing with bookings.
- Informed clients about cancellation policy and associated penalties.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
Tavel Consultant
ATLANTA TARVEL & TOURISM
DUBAI , UNITED ARAB EMIRATES
12.2007 - 05.2010
- Researched accommodation options to provide choices for varying tastes and budgets.
- Created and communicated clear, detailed itineraries ahead of travel.
- Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Promoted seasonal travel offers and upsold additional tours and experiences.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Maximized sales profits using proven upselling and cross-selling techniques.
- Attending telephone calls, Inquiries.
Education
Bachelor of Science in Information Technology -
THE UNIVERSITY OF MINDANAO
DAVAO CITY, PHILIPPINES 06.2001 - 04.2005
Skills
- Sabre
- Amadeus
- Galileo GDS
- Fares and ticketing processes
- VISA application assistance
- Special travel assistance
- Booking administration
- Travel itinerary management
Languages
English
Advanced
Timeline
Travel Consultant
SMART TRAVEL TOURISM
04.2023 - Current
Data Encoder
AL HOSN SHARJAH INSURANCE SERVICES
03.2019 - 03.2023
Telephone Operator
ORIENT TRAVEL AGENCY
11.2018 - 12.2018
Travel Consultant
FLY WORLD TOURISM
08.2010 - 08.2016
Travel Consultant
AL FAISAL TRAVEL & TOURISM
05.2010 - 08.2010
Tavel Consultant
ATLANTA TARVEL & TOURISM
12.2007 - 05.2010
Bachelor of Science in Information Technology -
THE UNIVERSITY OF MINDANAO
06.2001 - 04.2005
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