Manu Reghunathan
Ras al-Khaimah,United Arab Emirates
Summary
Dedicated airline customer service specialist with 10+ years of experience in airport operations and passenger handling. Proven ability to manage busy check-in counters, process reservations through Air Arabia’s Acer Aero platform, and maintain operational efficiency in fast-paced environments. Committed to enhancing passenger satisfaction while ensuring compliance with airline procedures and safety standards.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Travel consultant
Air Arabia
Ras Al Khaimah
12.2021 - 02.2026
- Dedicated airline professional with over 10 years of experience in airport operations, specializing in passenger check-in, reservations, and customer service within high-volume environments. Experienced in operating Air Arabia reservation and check-in systems (Acer Aero), managing ticketing processes, and ensuring full compliance with international travel regulations. Proven ability to handle flight disruptions, document verification, baggage processing, and passenger inquiries with accuracy, efficiency, and a strong commitment to enhancing the overall travel experience.
Customer Service Agent
BWFS, Cochin International Airport
Kerala
11.2015 - 09.2021
- As an Airport Check-In Agent, I assisted passengers with check-in, verified travel documents, and ensured compliance with airline regulations. I handled luggage, provided flight information, addressed inquiries, and processed seat assignments and special requests. I coordinated with airport staff, managed high-pressure situations, and ensured safety and security protocols were followed to ensure a smooth and efficient passenger experience.
Customer Service Agent
BWFS, Calicut International Airport
Kerala
06.2020 - 06.2020
- Deputed duty for 14 days to COK and CCJ Airports under BWFS, where I continued to perform check-in duties and maintained operational efficiency during the temporary assignment.
Education
Diploma - Airport Management(IATA)
Eurasian Institute of Management Studies
Alappuzha, Kerala, India 01.2014 - 01.2015
Bachelor of Commerce - Computer Applications (B.Com. CA)
Sreenarayana College of Technology and Research Centre
Karunagappally, Kerala, India 01.2011 - 01.2014
Skills
- DCS Knowledge: Amadeus, Sprint, Liason, Horizon
- ACCEL AERO
- Knowledge of Travel Destinations & Regulations
- Effective team player with strong collaboration
- Ability to remain calm under pressure
- Customer Service & Communication
- MS Office & Excel Proficiency
- Effective Time Management
- Ability to Multitask
- Technical Proficiency
- Product Knowledge
- Sales and Negotiation
Languages
English
Malayalam
Hindi
Tamil
Arabic
Timeline
Travel consultant
Air Arabia
12.2021 - 02.2026
Customer Service Agent
BWFS, Calicut International Airport
06.2020 - 06.2020
Customer Service Agent
BWFS, Cochin International Airport
11.2015 - 09.2021
Diploma - Airport Management(IATA)
Eurasian Institute of Management Studies
01.2014 - 01.2015
Bachelor of Commerce - Computer Applications (B.Com. CA)
Sreenarayana College of Technology and Research Centre
01.2011 - 01.2014