Marah Gawish
Sharjah
Summary
Detail-oriented team player with strong managerial and organizational skills. Highly dependable, ethical, and reliable leader. Capable of managing multiple projects simultaneously with a high degree of accuracy. Skilled at motivating teams and optimizing operations. Always looking for ways to learn more and expand my knowledge.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Operation Manager - HR Executive - PRO
Tabeer Developments
Dubai, United Arab Emirates
09.2023 - 04.2025
- Supervised daily operations of the administration department, providing guidance and support to team members.
- Handled all DLD related matters such as registering projects, units, inspections, etc.
- Drafted all sorts of contracts and SPAs for multiple purposes.
- Established and maintained positive relationships with new and existing clients by providing exceptional customer service.
- Generated EOIs, Availability, Reservation Forms, Sales Offers for units.
- Handled Real Estate Agency registrations and NOC.
- Processed employees Visas, labor paperwork and Insurance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed company's legal documents and renewals.
- Coordinated with cross-functional teams to ensure timely completion of projects and initiatives.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed financial resources for department, ensuring optimal allocation and cost-saving measures.
- Championed process improvement strategies that resulted in streamlined workflows and increased efficiency across departments.
- Contributed significantly to overall company growth by successfully managing all aspects of administrative functions while maintaining a strong focus on customer service excellence throughout the organization.
- Collaborated with senior managers and directors to develop systems and plans aimed at achieving organizational objectives.
- Negotiated contracts with external vendors and suppliers, securing favourable terms for the company.
- Built systems to ease work in both administration and HR departments.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Educated employees on company policy and kept employee handbook current.
Immigration Visa Processing
PWG Group
Dubai
05.2023 - 09.2023
- Proficiently managed and processed immigration visa applications, ensuring accuracy and client's satisfaction.
- Facilitated interviews and meetings with visa applicants to gather required information and clarify any inquiries.
- Managed visa application databases and tracking systems, ensuring timely updates and accurate records.
- Provided exemplary customer service by addressing applicant questions, concerns, and offering guidance throughout the application process.
- Provided excellent customer service, addressing applicant inquiries in a timely and professional manner.
STEM Instructor
STEMA Training and Development Center
Dubai
12.2019 - 11.2021
- Taught young students different engineering-related topics such as Electronics and circuits, Robotics, AR and VR, and drones.
- Efficiently oversaw the daily operations of the center.
- Actively marketed the center's services and engaged in meetings with parents.
Education
BCs - Artificial intelligence
The British University in Dubai
Skills
- Project Management
- Leadership
- Fast learning
- Problem Solving
- Ability to work under pressure
- Critical Thinking
- Team player
- Time management
- Flexibility and Adaptability
- Strong Communication
- Attention to details
- Microsoft Office (Excel, word, PowerPoint)
- Email Management
- Strong IT Knowledge
Languages
Arabic
Native
English
Fluent
Timeline
Operation Manager - HR Executive - PRO
Tabeer Developments
09.2023 - 04.2025
Immigration Visa Processing
PWG Group
05.2023 - 09.2023
STEM Instructor
STEMA Training and Development Center
12.2019 - 11.2021
BCs - Artificial intelligence
The British University in Dubai
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