MARGY NAMWEBE
Dubai,UAE
Summary
Dedicated professional with expertise in customer service excellence, sales and upselling techniques, and inventory management. Adept at leveraging product knowledge, communication skills, and problem-solving abilities to enhance customer satisfaction and drive business growth. Skilled in team collaboration and time management, ensuring seamless operations and achieving organizational objectives. Committed to delivering exceptional results while fostering a positive and productive work environment.
Overview
1
1
year of professional experience
13
13
years of post-secondary education
Work history
Retail sales associate
Land Mark Group (Baby Shop)
Dubai, United Arab Emirates
01.2018 - 02.2019
- Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
- Weighed products of varying shape and size to calculate correct values.
- Upsold products and services when processing transactions.
- Assessed notes and vouchers to determine validity and decrease fraudulent activities.
- Accepted customer payments for tickets and issued papers for admission to events.
- Checked customer ID when selling age-restricted items, following store policy.
- Scanned products at high tempo to quickly process customer transactions.
- Wrapped and bagged purchases for customers to easily carry items without damage.
- Trained and mentored new cashiers and clerks in correct processes.
- Increased customer retention by offering loyalty schemes at checkout.
- Recommended products and services to customers based on requirements.
- Redeemed stamps and vouchers against transactions.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Counted change correctly and issued customer receipts.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
Education
High School Diploma - Hospitality
Seeta High school
Kampala-Uganda 03.2001 - 11.2013
Skills
Customer focus
- Customised sales techniques
- Basket analysis
- Promotions and discounts execution
- Retail security procedures
- Retail software proficiency
- Handling difficult customers
- Pricing and markdowns
Languages
English
Intermediate (B1)
Timeline
Retail sales associate
Land Mark Group (Baby Shop)
01.2018 - 02.2019
High School Diploma - Hospitality
Seeta High school
03.2001 - 11.2013
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