Maria Jovelyn Mendez-Englis
Dubai,UAE
Summary
Dynamic and results-driven sales professional with extensive expertise in client relationship management, sales techniques, and business development. Adept at identifying target markets, demonstrating products, and efficiently processing sales orders. Proficient in CRM software including Salesforce and Zoho, with a strong understanding of the sales cycle and KPI monitoring. Known for inspiring leadership style, team motivation techniques, and delivering quality customer service. Committed to continuous improvement through constructive criticism and competitive analysis.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Sales Coordinator
Home Plus Mortgage Broker LLC
Dubai, United Arab Emirates
08.2024 - 03.2025
- Provided proactive support to the sales team, thereby enhancing productivity levels.
- Maintained comprehensive database of customer contact details, easing communication processes.
- Facilitated successful meetings between sales team and clients for better understanding of requirements.
Sales officer
MarkAi Broker LLC
Dubai, United Arab Emirates
08.2023 - 06.2024
- Developed new business opportunities through proactive prospecting and networking.
- Increased sales volume by cultivating strong relationships with clients.
- Handled customer queries efficiently, maintained high levels of customer satisfaction.
Senior executive
EXL Philippines
Cebu, Philippines
12.2014 - 11.2019
- Implemented cost-saving measures, resulted in significant savings.
- Cultivated high-performance culture, achieved operational excellence.
- Directed product development initiatives for market expansion.
Telephone Banker
JP Morgan Chase Bank
Cebu, Philippines
05.2009 - 11.2014
- Managed high call volumes whilst ensuring excellent communication skills.
- Resolved complex banking queries to enhance client trust and loyalty.
- Participated actively in team meetings, fostering a collaborative work environment.
- Improved customer satisfaction by providing high-quality, personalised service.
Education
Bachelor of Commerce - Major in Banking and Finance
Univeristy of Cebu
Philippines 06.2004 - 04.2008
Skills
- Positivity and resilience
- Microsoft office suite familiarity
- Sales cycle understanding
- Product demonstration expertise
- Constructive criticism
- Target market identification
- Sales techniques
- Multitasking
- Relationship Management
- Salesforce
- Efficiently processing sales orders
- Client Relationship Management
- Team motivation techniques
- Prospecting
- Inspiring leadership style
- Results-driven
- Telephone etiquette
- CRM Software proficiency
- Zoho
- KPI monitoring
- Competitive analysis
- Customer Service
- Team Leadership
- Product knowledge
- Public speaking
- Business development
- Quality Assurance
- Microsoft Office Suite
Languages
English
Fluent
Timeline
Sales Coordinator
Home Plus Mortgage Broker LLC
08.2024 - 03.2025
Sales officer
MarkAi Broker LLC
08.2023 - 06.2024
Senior executive
EXL Philippines
12.2014 - 11.2019
Telephone Banker
JP Morgan Chase Bank
05.2009 - 11.2014
Bachelor of Commerce - Major in Banking and Finance
Univeristy of Cebu
06.2004 - 04.2008
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