Mariam Khalfan Al Mehairbi
Abu Dhabi
Summary
Ambitious Sales Executive with expertise in customer relationship management, business development, and sales operations. Combines corporate sales acumen with entrepreneurial leadership through founding and managing Panic Specialty Coffee. Strong ability to cultivate client relationships, identify business opportunities, and enhance customer service while optimising operations to drive growth.
Overview
1
1
Certification
3
3
years of professional experience
Work history
Sales Executive
Mayar Facilities Management (ALBARAKA Holding)
Abu Dhabi
2025.08 - 2026.07
- Build and maintain strong relationships with existing and prospective clients.
- Identify potential business opportunities and contribute to company growth.
- Support the achievement of monthly and annual sales targets.
- Conducted regular client follow-ups to enhance customer satisfaction and promote retention.
- Manage customer inquiries and provide professional after-sales support.
- Deliver exceptional customer service while maintaining the company's professional standards.
- Identified customer requirements and recommended tailored facilities management solutions.
- Prepared quotations, proposals, contracts, and sales documentation to support client decision-making.
- Coordinate with internal departments to ensure timely service delivery.
- Maintain accurate customer records and sales reports.
Founder & Managing Partner
Panic Specialty Coffee
Abu Dhabi
2023.01 - 2026.07
- Led business planning, operational management, and strategic decision-making.
- Co-founded and managed the daily operations of a specialty coffee business.
- Monitored financial performance, budgeting, and sales growth to inform strategic decision-making.
- Managed inventory, procurement, supplier relationships, and cost control to optimise operational efficiency.
- Identified new business opportunities to enhance profitability. to improve profitability and business growth.
- Developed marketing initiatives and social media campaigns that enhanced brand visibility and engagement.
- Recruit, supervise, and support staff to ensure efficient operations.
- Ensure exceptional customer experience and maintain high operational standards.
Education
Bachelor's Degree - Studies Completed Partially
Al Ain University
Abu DhabiHigh School -
Hunain School
Abu Dhabi, UAESkills
- Sales & Business Development
- Sales strategy
- Client retention
- CRM systems
- Customer Service Excellence
- Negotiation skills
- Operations management
- Retail & Hospitality Operations
- Business Administration
- Inventory management
- Strategic Planning
- Problem Solving
- Time Management
- Leadership & Team Management
- Microsoft Office
Certification
- ADGM Academy | December 2024
- Fundraising and Talking to Investors
- Build and Deliver the Perfect Pitch
- Hiring and Managing People
- Finance and Legal
- Operations Management
- Strategy, Growth and Expansion
- Crisis Management, Pivoting and Mental Health
- Leadership and Company Culture
LANGUAGES
Arabic — Native
English — Professional Working Proficiency
VOLUNTEER EXPERIENCE
- Volunteer – ADIPEC Exhibition & Conference (2024)
- Volunteer – Ataya Charity Event, Emirates Red Crescent (2012)
- Volunteer – Saadiyat Beach Cleanup Campaign (2012)
- Volunteer – Zakat Fund Community Program (2011)
- Volunteer – Terry Fox Run, Abu Dhabi Corniche (2010)
Timeline
Sales Executive
Mayar Facilities Management (ALBARAKA Holding)
2025.08 - 2026.07
Founder & Managing Partner
Panic Specialty Coffee
2023.01 - 2026.07
Bachelor's Degree - Studies Completed Partially
Al Ain University
High School -
Hunain School