Mariana Tawdrous
Dubai,United Arab Emirates
Summary
Energetic Sales Professional with demonstrated success in identifying prospects and converting leads into customers. Superior Communication Skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
5
5
years of post-secondary education
1
1
Certificate
18
18
years of professional experience
Education
Bachelor of Pharmacy - Pharmaceutical Science
Cairo University
Cairo, Egypt 09.2001 - 05.2006
Skills
- Communication skills
- Marketing
- Time management
- Customer-focused
- Team building
- Problem-solving
- Patient Education
- Complaint handling techniques
- CRM database management
- CRM Software proficiency
- Social media marketing
- Data analysis
- Salesforce lead management
- Sales negotiation
Languages
English
Advanced
Arabic
Native
Certification
Ø Certified as Professional Medical coder (CPC) by AAPC. (Aug 2022)
Ø Certified by Cambridge training college Britain for human resources diploma. (Oct 2009)
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
CARLINE NUTRITION ADVISOR
Abbott Nutrition
11.2018 - Current
District Manager
Geopharma Pharmaceutical Company
01.2015 - 09.2018
Medical Representative
Geopharma Pharmaceutical Company
05.2010 - 12.2014
Branch manager
Zikry pharmacies
07.2008 - 04.2010
Pharmacist
Samy farid Pharmacy
07.2006 - 06.2008
Bachelor of Pharmacy - Pharmaceutical Science
Cairo University
09.2001 - 05.2006
Ø Certified as Professional Medical coder (CPC) by AAPC. (Aug 2022)
Ø Certified by Cambridge training college Britain for human resources diploma. (Oct 2009)
Work History
CARLINE NUTRITION ADVISOR
Abbott Nutrition
Dubai , Dubai
11.2018 - Current
- Working on consumer centric, marketing-driven Journey's for Paediatric and Adult brands to be triggered on Marketing Cloud and Sales Force simultaneously.
- Monitoring Sales Force records regularly ensuring reliability of data and alignment with Company best practice.
- Managing consumer communication touch points, developing new ideas to create engaging contact, and ongoing consumer relationships addressing consumer needs and considering diversity in region.
- Ensuring on or above target compliance with call quality standards.
- Managing time effectively by prioritizing calls, follow-up, and administrative tasks to achieve key performance indicators (KPI)
- Using evidence-based approaches to help improve people's relationship with food and nutrition.
- Supporting people to implement sustainable lifestyle & nutrition changes leads to meaningful improvements in health.
- Listening actively and advising clients on diet-related concerns to offer emotional support.
- Empowering consumers to make healthy, sustainable, and nutritionally adequate food choices.
- Increased customer satisfaction by resolving issues.
- Handling high-volume calls (above 100 calls per day) to address customer inquiries & concerns.
- Rewarded for achieving exceptional performance with highest number of outbound call trials in 2022.
District Manager
Geopharma Pharmaceutical Company
Egypt , Cairo
01.2015 - 09.2018
- Managed team 8 staff, driving performance with motivational strategies to exceed sales targets.
- Coached and motivated sales team to achieve overall corporate sales objectives.
- Recommended changes to current sales techniques or procedures based on team performance & new selling techniques.
- Defined business strategies and roadmaps to drive performance across sales, promotions, and marketing departments.
- Evaluated sales and service processes to generate targeted improvement strategies & increase revenue opportunities.
- Developed marketing plans to support department strategies.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Put commercial plans into action, and helped develop and optimize marketing campaigns.
- Achieved 40% product revenue growth by planning and launching new key features.
Medical Representative
Geopharma Pharmaceutical Company
Egypt , Cairo
05.2010 - 12.2014
- Negotiated profitable business contracts to achieve monthly KPI targets.
- Identified and established new businesses by attending and organizing trade exhibitions, conferences, and meetings.
- Participated in International Conferences presenting competitive advantage of products to KOLS.
- Evaluated Sales Performance to determine progress.
- Reviewed competitor performance and adapted sales strategy accordingly.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Monitored competitor activity and sales market to remain ahead of market trends.
- Grew sales region through targeted lead research and conversion.
- Demonstrated and presented products to healthcare staff including doctors, nurses, and pharmacists.
- Increased sales by 50% through territory expansion.
- Negotiated new and existing provider contracts per agreed processes, meeting organisation priorities.
Branch manager
Zikry pharmacies
Cairo , Egypt
07.2008 - 04.2010
- Maximized pharmacy teams' productivity through strategic staff planning.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Filed and tracked insurance claims and communicated claims status to patients.
Pharmacist
Samy farid Pharmacy
Egypt , Cairo Airport terminal 2
07.2006 - 06.2008
- Educated patients about correct medication dosage and storage.
- Informed patients of best methods for managing chronic conditions and most appropriate ways for taking prescriptions.
- Advised patients on drug incompatibility and contraindications, minimizing likelihood of ill effects.
- Maintained detailed prescription files for compliance and traceability purposes.
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