Marina Morcos Fahim

Supervise and support direct reports, ensuring the smooth and efficient delivery of corporate banking services.

• Manage day-to-day corporate service operations while ensuring accuracy, efficiency, and adherence to internal policies and procedures.

• Manage and coordinate corporate client requests across multiple banking functions, including Cash Management, Trade Finance, Letters of Guarantee, Letters of Credit, Treasury, Legal, Operations, and other relevant departments.

• Build and maintain strong relationships with corporate clients by providing timely, professional, and solution-oriented support.

• Coordinate with internal departments to resolve client issues, follow up on pending requests, and ensure timely completion of transactions.

• Review and monitor documentation and transaction requirements to ensure compliance with bank policies and regulatory standards.

• Support onboarding and training of new team members, sharing knowledge and best practices to enhance team performance.

• GEM Award – Emirates NBD | 2023. Recognized for outstanding performance and contribution; a significant milestone in my career.
• Lead and implement best practices in customer service and operational excellence.
• Ensure compliance with operational risk controls, bank policies, procedures, and regulations.
• Review and validate IDCs, Form 4, and required approvals.
• Train and support new team members.
• Resolve operational and customer-related issues promptly.
• Monitor coordination between operations teams and ensure process adherence.
• Drive customer satisfaction and contribute to business growth.

• Review and approve transactions processed by Operations Support Coordinators.
• Ensure accurate customer documentation and timely implementation of requests.
• Coordinate with Central Operations and relevant departments on operational matters.
• Verify completeness and quality of customer applications and supporting documents.
• Prepare business performance data and support process improvement initiatives.
• Minimize returned cases through effective quality control and follow-up.
• Resolve customer issues and escalate complex matters when required.
• Ensure compliance with bank policies, procedures, and operational controls.
• Process and monitor trade finance and payment requests, including LCs, LGs, IDCs, transfers, and collections.
• Supervise daily operations and maintain workflow continuity.
• Perform cross-checks to ensure operational accuracy and compliance.

• Process customer transactions including deposits, withdrawals, transfers, loan payments, and government-related payments.
• Support Relationship Managers through customer referrals and service coordination.
• Handle fund transfers, cheque collections, deposits, certificates, custody services, and account-related transactions.
• Perform daily balancing and reconciliation of cash and security items.
• Issue certified and manager's cheques.
• Process collection cheque requests in accordance with bank procedures.
• Ensure accuracy of customer data and documentation to prevent processing errors.
• Receive, review, and process customer applications while ensuring compliance and due diligence requirements.
• Deliver customer documents within established turnaround times.
• Provide information on banking products and services.
• Resolve customer requests efficiently and escalate issues when necessary.

• Respond to customer inquiries regarding products, accounts, services, and tariffs.
• Resolve customer issues efficiently while maintaining high service standards.
• Achieved strong performance and quality scores through effective customer support.

• Faculty of Commerce.
• GPA: Good

Over the course of 284 hours, I’ve deepened my understanding of credit risk analysis, financial modeling, and corporate finance principles, empowering me to better evaluate financial strategies, manage credit risks, and support business growth .