MARJHORIE PUERTO
Dubai,UAE
Summary
CUSTOMER SERVICE & OPERATIONS PROFESSIONAL
Customer-focused professional with over 10 years of experience in customer support, administration, operations coordination, and stakeholder management across the UAE and the Philippines.
Proven ability to manage customer inquiries, resolve issues efficiently, maintain accurate records, and deliver high-quality service in fast-paced environments.
Skilled in communication, relationship building, CRM systems, multitasking, and cross-functional collaboration. Committed to providing exceptional customer experiences while supporting organizational goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
OPERATIONS OFFICER
ASSR Trading LLC
Dubai, UAE
2025.07 - Current
- Coordinate with multiple departments to ensure smooth operational support and timely issue resolution.
- Prepare and maintain accurate reports and records while ensuring data integrity.
- Support stakeholders by providing timely information and operational assistance.
- Collaborate with teams across UAE, Oman, Qatar, and Bahrain to address operational concerns.
- Prioritize multiple tasks effectively in a fast-paced environment while meeting deadlines.
- Contribute to process improvements that enhance workflow efficiency and service delivery.
OFFICE MANAGER
MYK Electronics Trading LLC
Dubai, UAE
2019.05 - 2025.06
- Managed daily communication with customers, suppliers, and business partners through phone and email.
- Responded to inquiries and ensured prompt resolution of administrative and operational concerns.
- Coordinated executive schedules, appointments, meetings, and travel arrangements.
- Prepared reports, presentations, and business correspondence with accuracy and professionalism.
- Maintained confidential company records and ensured efficient office operations.
- Built strong working relationships with internal and external stakeholders.
ACCOUNTANT
Gulf Orient Shipping Services LLC
Dubai, UAE
2016.01 - 2019.04
- Managed customer account inquiries and maintained accurate financial records.
- Processed invoices, payments, reimbursements, and account reconciliations.
- Assisted clients and internal stakeholders regarding billing and payment concerns.
- Prepared financial reports and supported daily business operations.
IMPORT & EXPORT COORDINATOR
Asean Seas Line Company Ltd
Dubai, UAE
2014.07 - 2016.01
- Responded to customer inquiries and provided shipment status updates.
- Built customer trust through timely resolution of concerns and proactive communication.
- Coordinated documentation and shipment processes with internal and external stakeholders.
- Prepared reports and ensured compliance with operational requirements.
- Supported customers throughout the import and export process to ensure service satisfaction.
Education
Bachelor of Science - Business Management Major in Operations Management
STI Colleges
Caloocan City, Philippines 2010.06 - 2014.05
Skills
- Customer Service Excellence
- Customer Relationship Management
- Complaint Resolution
- Administrative Support
- CRM & POS Systems
- Communication & Interpersonal Skills
- Problem Solving
- Team Collaboration
- Time Management & Multitasking
- Microsoft Office Suite
- Data Entry & Record Management
- Report Preparation
- Attention to Detail
Languages
English
Advanced
Filipino
Native
Timeline
OPERATIONS OFFICER
ASSR Trading LLC
2025.07 - Current
OFFICE MANAGER
MYK Electronics Trading LLC
2019.05 - 2025.06
ACCOUNTANT
Gulf Orient Shipping Services LLC
2016.01 - 2019.04
IMPORT & EXPORT COORDINATOR
Asean Seas Line Company Ltd
2014.07 - 2016.01
Bachelor of Science - Business Management Major in Operations Management
STI Colleges
2010.06 - 2014.05