MARJORIE R. SALVOSA

• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Managed incoming telephone calls, accurately taking messages and relaying to personnel to ensure timely communication.
• Responded to email inquiries promptly, delivering clear and concise information to address queries.
• Supported guests with immediate, knowledgeable assistance for diverse needs.
• Coordinated check-in and check-out processes for guests, ensuring high levels of customer satisfaction.
• Delivered outstanding hospitality during client visits, enhancing positive customer experiences and fostering loyalty.
• Guided and trained Front Desk Agents to maintain smooth daily operations.

· Perform all check-in and check-out tasks

· Manage online and phone reservations.

· Register guests collecting necessary information (like contact details and exact dates of their stay)

· Provide information about our hotel, available rooms, rates and amenities

• Delivered polite, professional customer service to enhance business reputation through positive first impressions.

• Consistently offer professional, friendly, and engaging service
• Resolved customer queries and complaints to enhance visitor satisfaction.
• Guided visitors with directions, contributing to a positive experience.
• Ensure safety of visitor at all times
• Verified PCR results for accuracy and scanned tickets at entry points, ensuring smooth entry for visitors.

• Greet and deliver exceptional service to customers and guests, fostering a welcoming atmosphere.
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service.
• Inform customers of flight delays or cancellations and facilitate their re-accommodation according to company policy.
• Board and deplane flights, escorting passengers to and from aircraft efficiently to ensure smooth transport.
• Book hotel reservations for guests in their desired location, ensuring their specifications for their stay are met.
• Maintain the highest standard of safety and security at all times.
• Compiled sales report at the end of shift to track performance.

• Arranged hotel reservations for guests in preferred locations, meeting all specified requirements for their stay.
• Coordinated air and ground transportation for clients, ensuring timely arrivals and departures.
• Compiled and analysed sales reports at the end of each shift to identify performance trends and inform future strategies.

• Greeted customers, made suggestions, and upsold menu items to increase sales.
• Took drinks orders and served drinks to enhance guest experience.
• Prepared food and beverages to meet customer demand in a fast-paced environment.
• Cleaned and cleared tables to ensure a tidy dining area for customers.