Mark ISMAIL
Abu Dhabi
Summary
Motivated professional ready to launch career as a Sales Associate. Highly proficient Sales Associate with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Passionate Retail Sales Advisor skilled in customer engagement for increased sales. Persuasive and knowledgeable for improved conversion rates. Committed team player dedicated to achieving performance KPIs.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales associate
Max Retail Stores-A Division Of Lifestyle Int. Pvt.Ltd
01.2023 - 10.2024
- Resolve customer queries using active listening and problem-solving skills
- Respond to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement
- Display outstanding personal presentation and customer service in customer-facing role
- Display merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales
- Shap product research and development efforts using insight gathered from customer interactions, competitor analysis and consumer surveys
- Accept and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty
- Advise customers on current company products and services available, tailoring advice to suit customers' needs
Education
Certificate - Computing
YMCA Institute
Diploma - Business Administration
Makerere University Business School
01.2013
High School Diploma -
Kisubi School
Uganda06-2022
Uganda Advanced Certificate of Education -
Maryland High School
01.2010
Skills
- Hygiene
- Microsoft Office
- Verbal Communication
- Written Communication
- Self-confidence
- Time Management
- Organizational Skills
- Management Skills
- Motivational Skills
- Creativity
Languages
English
Hobbies and Interests
- Proficiency in doing gym and playing football.
- Laughing and making others smile.
- Adventuring different people's customs, norms and ways of living.
- Socializing and making new friends.
References
Available on request.
Certification
customer service
Timeline
Sales associate
Max Retail Stores-A Division Of Lifestyle Int. Pvt.Ltd
01.2023 - 10.2024
Certificate - Computing
YMCA Institute
Diploma - Business Administration
Makerere University Business School
Uganda Advanced Certificate of Education -
Maryland High School
customer service
High School Diploma -
Kisubi School
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