Mark Venson De Guzman
Cabin Crew Supervisor, Head Nurse
Dubai,UAE
Summary
An enthusiastic Filipino-American professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Equipped with 15 years of experience in healthcare, service delivery management and handling safety and security precautions. Who has been recognized numerous times for exemplary behaviors is still very motivated to learn, grow and excel in any way possible.
Overview
14
14
years of professional experience
2
2
Certifications
20
20
Online training courses for Business Accountability
1
1
Business, First Class, Cabin Management Training
Work History
Cabin Crew Supervisor
Emirates Airline
Dubai, UAE
05.2010 - 09.2020
- Developed, implement and guide at least 20 cabin crew in each flight to promote outstanding performance.
- Analyzed and identified performance failure, root causes and initiated correction actions.
- Drove continuous commitment to product quality, promoting emirates brand and to achieve the highest level of customer satisfaction.
- Coordinated workflow through task prioritization, adhere to safety and security protocols on every flight.
- Monitored flight and passenger priorities and liaised between maintenance team and management, delegating tasks to complete ahead of time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns without bias.
- Making customer's journey the world's best inflight experience
Registered Nurse
Doctor's Hospital at Renaissance
McAllen, Texas
03.2007 - 04.2010
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Documented patient information obtained from interviews concerning symptoms, medications and prior treatment
- Monitored patient condition, interpreting and tracking EKG readings, identifying irregular telemetry readings and updating the team on changes in stability or acuity.
- Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for behavioral rehabilitation unit.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Supervised professional and paraprofessional nursing staff of 12 and delegated tasks to maintain continuum of care.
- Organized and managed care of patients undergoing various therapies and procedures, including inpatient and outpatient procedures.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Graduate Practical Nurse
Edinburg Nursing and Rehabilitation Center
Edinburg, Texas
08.2006 - 03.2007
Education
Bachelor of Science - Nursing
09.2003 - 05.2007
- Graduated in Top 10 % of Class
Bachelor of Science - Business Administration And Management
09.2002 - 08.2003
Bachelor of Science - Computer Science
06.2000 - 11.2021
Skills
Managing Expertise and Implementation
Conflict Resolution And Teamwork
Excellent Work Ethic and Cultural Awareness
Driving Customer Satisfaction and Repeat Business
Excellent in Planning and Coordination
Team Leadership and Time Management
Accomplishments
3 NAJM certificate awards from Emirates Airline
Numerous passenger and manager appreciation from Emirates Airline
Seven Brush of Greatness Award from Doctor's Hospital at Renaissance
1 Work of Art Award from Doctor's Hospital at Renaissance
Certification
Registered Nurse License no. 754051 (2007-December 2021)
Timeline
Cabin Crew Supervisor - Emirates Airline
05.2010 - 09.2020
Registered Nurse - Doctor's Hospital at Renaissance
03.2007 - 04.2010
Graduate Practical Nurse - Edinburg Nursing and Rehabilitation Center
08.2006 - 03.2007
South Texas College - Bachelor of Science, Nursing
09.2003 - 05.2007
The University Of Texas Rio Grande Valley - Bachelor of Science, Business Administration And Management
09.2002 - 08.2003
University Of San Carlos - Bachelor of Science, Computer Science
06.2000 - 11.2021