Marwan Moussa
Dubai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guest Relations Officer / Property Manager
Deluxe Holiday Homes
Dubai
10.2023 - Current
Front office supervisor Acting Duty /Night Manager
Pullman Jumeirah Lakes Towers Hotel
Dubai , UAE
10.2022 - 09.2023
Senior Guest Service Agent
JA Ocean View Hotel
Dubai, UAE
07.2021 - 09.2022
Technical support agent
Sykes
Cairo , Egypt
08.2020 - 03.2021
Senior Front Office Agent & Departmental Trainer
Waldorf Astoria Dubai palm Jumeirah
Dubai, UAE
01.2018 - 07.2020
Shift Leader Acting Duty Manager and Night Manager
Kempinski Nile
08.2016 - 01.2018
Receptionist
Intercontinental Cairo, City Stars
Cairo , Egypt
11.2015 - 07.2016
Senior Guest Service Agent & Departmental Trainer
Fairmont - Nile City
Cairo , Egypt
11.2012 - 06.2015
HR Trainee
Ritz-Carlton. Sharm El Sheikh
Sharm Elsheikh , Egypt
07.2012 - 09.2012
Concierge Trainee
Sheraton Cairo
Cairo, Egypt
06.2009 - 07.2009
Education
Mini Master - Human Resources and Development, Human Resources
Armed Forces
2020
Bachelor of Business Administration - Business Administration. HR Major
Sadat Academy for Management
2012
Certificate of Higher Education -
Leaders Language School
2008
Skills
- Assist management in training, motivating and coaching
- Employees
- Communication Skills
- Time Management
- Crisis Management
- Microsoft Office
- Opera system
- Customer complaint handling
- Vingcard key machine operation
- Night Auditing
- PMS software
- Lobby surveillance
- Service upselling
- Staff performance reviews
- Hospitality expertise
- Shift scheduling
- Protel system
- Guest communication
- Guest complaint resolution
- Concierge services
- Complaint Handling
- Hospitality best practices
- Brand representation
- Client Relationship Management
- Customer rapport
- Account Management
- Property knowledge
Additional Information
- AWARDS , Received 9 cards for further exceed guest's expectations at Kempinski Nile Hotel, Cairo. November 2016 January 2017 March 2017 August 2017 Received 1 award of outstanding performance (Host of the month) at Kempinski Nile Hotel, Cairo, January 2017 Received 1 award (Star of the month) at Fairmont Nile City, Cairo, December 2014
Certification
- TOT certified
- FPG Champion
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Guest Relations Officer / Property Manager
Deluxe Holiday Homes
10.2023 - Current
Front office supervisor Acting Duty /Night Manager
Pullman Jumeirah Lakes Towers Hotel
10.2022 - 09.2023
Senior Guest Service Agent
JA Ocean View Hotel
07.2021 - 09.2022
Technical support agent
Sykes
08.2020 - 03.2021
Senior Front Office Agent & Departmental Trainer
Waldorf Astoria Dubai palm Jumeirah
01.2018 - 07.2020
Shift Leader Acting Duty Manager and Night Manager
Kempinski Nile
08.2016 - 01.2018
Receptionist
Intercontinental Cairo, City Stars
11.2015 - 07.2016
Senior Guest Service Agent & Departmental Trainer
Fairmont - Nile City
11.2012 - 06.2015
HR Trainee
Ritz-Carlton. Sharm El Sheikh
07.2012 - 09.2012
Concierge Trainee
Sheraton Cairo
06.2009 - 07.2009
Mini Master - Human Resources and Development, Human Resources
Armed Forces
Bachelor of Business Administration - Business Administration. HR Major
Sadat Academy for Management
Certificate of Higher Education -
Leaders Language School