Mary Nyanjau Mwangi
Dubai
Summary
Proven track record in enhancing customer satisfaction at work, leveraging strong multitasking and relationship management skills. Excelled in resolving complaints and maintaining high service standards, contributing to significant repeat business. Skilled in food safety and adept at driving service excellence.
Overview
9
9
years of professional experience
Work History
Senior Waitress
Carnivore Restaurant
Nairobi,Kenya
01.2022 - 04.2024
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Participated in regular training sessions to stay updated on menu changes, ensuring accurate information for guests.
Waitress
Sarova Whitesands Beach Resort And Spa
Mombasa, Kenya
01.2018 - 12.2021
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Customer Service Representative
Bata Shoe Company
Mombasa, Kenya
01.2015 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Higher Certificate - Food Production
Valentine's College
Mombasa, Kenya01.2017
Bachelor of Arts - Business Management
Mount Kenya University
Mombasa, Kenya12.2014
Skills
- Strong multitasking
- Customer service focus
- Relationship Management
- Food safety understanding
- Sales Techniques
Timeline
Senior Waitress
Carnivore Restaurant
01.2022 - 04.2024
Waitress
Sarova Whitesands Beach Resort And Spa
01.2018 - 12.2021
Customer Service Representative
Bata Shoe Company
01.2015 - 12.2017
Higher Certificate - Food Production
Valentine's College
Bachelor of Arts - Business Management
Mount Kenya University