Masaud Khan
ABU DHABI,UNITED ARAB EMIRITES
Summary
Dedicated HR professional with a strong background in employee record management, customer engagement, and relationship-building. Demonstrates exceptional skills in effective communication, active listening, and decision making. Proficient in interviewing and candidate selection, employment relations, and HR analytics. Adept at social media recruiting, job description creation, and public speaking. Committed to enhancing business management practices through time-management and inventory control expertise. Career goal: To leverage HR expertise to foster a positive work environment and drive organisational success.
Overview
6
6
years of professional experience
6047
6047
years of post-secondary education
Work History
HR Assistant Manager
Summer star technical services LLC. Dubai
Dubai, UAE
09.2023 - 09.2024
- Developed training programmes for improved staff performance.
- Recruited, hired and trained new employees to optimise profitability.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Improved business HR policies by guiding and collaborating with managers.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
- Maintained compliance with employment laws by updating HR policies and procedures regularly.
- Managed personnel files ensuring data protection and confidentiality at all times.
Service operation manager
Food Restaurant MID TOWN CAFE
Charsadda, Pakistan
06.2020 - 06.2022
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Created digital file classification system for company-wide use.
- Developed key performance indicators for enhanced service evaluation.
- Managed complex customer complaints, ensuring satisfactory resolution.
- Coordinated staff training to improve service delivery standards.
- Introduced comprehensive reporting systems, enhancing management oversight.
- Led cross-functional teams to achieve operational targets.
Accounts officer
STAR WORLD LPG
Mardan , Pakistan
01.2019 - 07.2019
- Prepared monthly reports, account reconciliations and financial statements.
- Managed accounts payable and receivable to maintain steady cash flow.
- Prepared profit and loss statements for internal use.
- Achieved streamlined invoicing system with meticulous record-keeping.
- Resolved discrepancies in accounts, ensured accurate financial records.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Determined strategic direction of organisation based on industry knowledge and market research.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Supervised accounting department operations and team of 50 employees.
HR intern
United Bank LTD PK
Charsadda , Pakistan
07.2018 - 09.2018
- Assisted HR team with general administration and paperwork to maintain optimal processing times.
- Coordinated staff meetings, booking appropriate spaces and communicating invites.
- Helped to monitor staff performance through regular reporting and data analysis.
- Attended new hire orientations and exit interviews to observe and learn processes.
- Kept physical and electronic personnel files regularly updated for accurate records.
- Handled routine administrative tasks; maintained organised work environment.
- Calculated and recorded monthly staff salaries and contractor payments.
- Devised improved file storage methods for ease of document retrieval.
- Researched pay scales to help inform development of competitive compensation packages.
- Processed month-end payroll for prompt staff payments.
- Checked payroll matched assigned budgets, reporting discrepancies.
- Helped to improve employee performance review processes with clear goal setting and KPI monitoring frameworks.
Education
Bachelor of Business Administration - Human Resources
University Of Peshawar.
Peshawar PakistanHigh School Diploma - Science
ICMS Peshawar.
Peshawar PakistanMatric - Science
AlmaMater School Charsadda
Charsadda PakistanSkills
- Positive attitude
- Time-management
- Active listening
- Decision making
- Customer engagement
- Relationship-building
- People Management
- Hiring and training
- Public speaking
Languages
English
Advanced (C1)
Urdu
Proficient (C2)
Pashto
Proficient (C2)
Timeline
HR Assistant Manager
Summer star technical services LLC. Dubai
09.2023 - 09.2024
Service operation manager
Food Restaurant MID TOWN CAFE
06.2020 - 06.2022
Accounts officer
STAR WORLD LPG
01.2019 - 07.2019
HR intern
United Bank LTD PK
07.2018 - 09.2018
Bachelor of Business Administration - Human Resources
University Of Peshawar.
High School Diploma - Science
ICMS Peshawar.
Matric - Science
AlmaMater School Charsadda
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