Masoumeh Farhadi
Sharjah,UAE
Summary
Energetic and customer-focused professional with experience in delivering high-quality customer service, now seeking to join Emirates as a cabin crew member. Dedicated to creating memorable travel experiences while ensuring passenger safety and comfort with genuine care and a warm approach. Skilled in managing customer needs with patience, empathy, and problem-solving under pressure. Eager to represent Emirates with professionalism and cultural awareness, contributing to its world-class reputation while growing within the aviation industry.
Overview
10
10
years of professional experience
Work history
Founder & Online Store Manager
Self-Employed
Dubai, UAE
07.2025 - Current
Launched and managed an online store focused on selling UAE products in Iran.
Provided excellent customer service to build strong relationships.
Supervised order management tasks, ensuring accuracy and efficiency.
Facilitated product sourcing to expand inventory offerings.
Online Customer Support
Web Hosting Company
Tehran, Iran
05.2021 - Current
Facilitated online support for hosting services via chat and email.
Responded promptly to customer inquiries and resolved issues efficiently.
Customer Service Associate
Family Cafe
Tehran, Iran
01.2019 - 01.2021
Provided friendly service in dynamic café setting, ensuring customer satisfaction.
Handled customer orders and resolved complaints effectively.
Founder & Volunteer Coordinator
Charity Initiative
Tehran, Iran
11.2015 - 03.2020
Implemented fundraising campaigns to deliver essential goods for orphans and underprivileged children.
Cultivated partnerships with local organisations, increasing support for beneficiaries.
Directed volunteer programmes, boosting community outreach and involvement.
Education
Master's degree - Water Resources Management
K.N Toosi University of Technology
Tehran, Iran 2018 - 2021
Bachelor's degree - Civil Engineering
Al Taha University
Tehran, Iran 2014 - 2018
Skills
- Positive attitude and warm communication
- Calm under pressure
- Teamwork & Flexibility
- Quick learner, adaptable
- Customer care focus
- Leadership & Problem-Solving
- Positive attitude and warm communication
Languages
Persian
Native
English
Intermediate
Arabic
Beginner
Turkish
Fluent
Timeline
Founder & Online Store Manager
Self-Employed
07.2025 - Current
Online Customer Support
Web Hosting Company
05.2021 - Current
Customer Service Associate
Family Cafe
01.2019 - 01.2021
Founder & Volunteer Coordinator
Charity Initiative
11.2015 - 03.2020
Master's degree - Water Resources Management
K.N Toosi University of Technology
2018 - 2021
Bachelor's degree - Civil Engineering
Al Taha University
2014 - 2018
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