Masoumeh Farhadi
Sharjah,UAE
Summary
Customer-focused professional with extensive experience in high-quality service delivery, including 2 years as a cabin crew member with Zagros Airlines on domestic flights. Proven ability to enhance passenger experiences through safety, comfort, and genuine care. Expertise in addressing customer needs with empathy and effective problem-solving skills in high-pressure situations. Committed to upholding Air Arabia's reputation while advancing within the aviation sector.
Overview
7
7
years of professional experience
Work history
Founder & Online Store Manager
Self-Employed
Dubai, UAE
02.2025 - Current
Launched and managed an online store focused on selling UAE products in Iran.
Provided excellent customer service to build strong relationships.
Supervised order management tasks, ensuring accuracy and efficiency.
Facilitated product sourcing to expand inventory offerings.
Online Customer Support
Web Hosting Company
Tehran, Iran
12.2023 - Current
Facilitated online support for hosting services via chat and email.
Responded promptly to customer inquiries and resolved issues efficiently.
Cabin crew member (Flight attendant)
Zagros Airline
Tehran, Iran
06.2021 - 09.2023
Worked as a flight attendant responsible for ensuring passenger safety and comfort throughout domestic flights. Duties included conducting safety demonstrations, assisting passengers with special needs, managing in-flight service, and handling unexpected situations with professionalism and empathy.
Customer Service Associate
Family Cafe
Tehran, Iran
01.2019 - 01.2021
Provided friendly service in dynamic café setting, ensuring customer satisfaction.
Handled customer orders and resolved complaints effectively.
Education
Master's degree - Water Resources Management
K.N Toosi University of Technology
Tehran, Iran /2018 - /2021
Bachelor's degree - Civil Engineering
Al Taha University
Tehran, Iran /2014 - /2018
Skills
- Customer service and communication
- Teamwork and flexibility
- Calm under pressure
- Quick learner and adaptable
- Leadership and problem-solving
- Cultural awareness
- Passenger safety and emergency procedures
- Microsoft Office proficiency
- Multitasking and time management
Languages
Persian
Native
Azeri
Fluent
English
Intermediate
Arabic
Beginner
Timeline
Founder & Online Store Manager
Self-Employed
02.2025 - Current
Online Customer Support
Web Hosting Company
12.2023 - Current
Cabin crew member (Flight attendant)
Zagros Airline
06.2021 - 09.2023
Customer Service Associate
Family Cafe
01.2019 - 01.2021
Master's degree - Water Resources Management
K.N Toosi University of Technology
/2018 - /2021
Bachelor's degree - Civil Engineering
Al Taha University
/2014 - /2018