MAYURI MAGAR
Dubai,United Arab Emirates
Summary
Hospitality professional with strong experience in Front Office operations, Night Audit, and Housekeeping coordination within UAE hotel environments. Skilled in guest relations, revenue reporting, billing accuracy, and month-end closing activities, ensuring smooth daily operations and financial control. Proven ability to support SOP implementation, cross-department coordination, and procurement activities during hotel renovation projects. Strong knowledge of Opera PMS with a focus on efficiency, service excellence, and guest satisfaction.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Asst. Front Office Manager
The Meydan Hotel (Reopening)
Dubai, United Arab Emirates
2024.08 - Current
- Managed procurement activities during hotel renovation, sourcing OS&E and ensuring timely availability to support seamless reopening.
- Liaised and negotiated with vendors to ensure cost-effective purchasing and timely delivery.
- Led Housekeeping and Laundry operations during hotel closure for renovation, maintaining asset standards and preparing department for reopening.
- Implemented SOPs and service standards aligned with brand expectations for reopening phase.
- Assisted in system setup (PMS, check-in procedures, reporting) prior to reopening.
- Optimized staff scheduling and shift planning, improving operational efficiency and coverage.
- Handled month-end invoice postings for all third-party services.
Duty Manager
Radisson Beach Resort Palm Jumeirah
Dubai, United Arab Emirates
2022.10 - 2024.08
- Managed guest relations and resolved escalations, maintaining high levels of guest satisfaction.
- Contributed to improving Booking.com score from 9.0 to 9.1 through service excellence and guest engagement.
- Performed night audit procedures, ensuring accurate revenue posting, system reconciliation, and daily financial closure.
- Managed night shift operations independently, overseeing hotel security, guest services, and issue resolution.
- Coordinated with maintenance and housekeeping teams to ensure timely room readiness and issue resolution.
- Prepared and implemented Standard Operating Procedures to improve service consistency and operational efficiency.
Front Office Supervisor
Jumeirah at Saadiyat Island and Resort
Abu Dhabi, United Arab Emirates
2022.05 - 2022.10
- Supervised front office operations, ensuring smooth check-in/check-out processes and adherence to brand standards.
- Led and supported front desk team during daily operations, maintaining service excellence and efficiency.
- Handled guest inquiries and resolved complaints promptly to ensure high levels of guest satisfaction
- Coordinated with Housekeeping to ensure timely room availability and readiness.
- Assisted in training new team members on SOPs and service standards.
- Managed cash handling, billing accuracy, and shift closing procedures
- Supported VIP arrivals and special requests, ensuring personalized guest experiences.
Front Desk Agent
Five Jumeirah Village Circle
Dubai, United Arab Emirates
2020.10 - 2022.05
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrival and departure experience.
- Handled guest inquiries, requests, and complaints, delivering high levels of customer service.
- Processed reservations, room allocations, and billing accurately.
- Coordinated with Housekeeping to ensure timely room readiness and status updates.
- Managed cash transactions, billing, and payment settlements in line with hotel procedures.
- Assisted in upselling rooms and hotel services to maximize revenue opportunities.
Front Desk Agent
JW Marriott Mumbai Sahar
Mumbai, India
2019.10 - 2020.10
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrival and departure experience.
- Handled guest inquiries, requests, and complaints, delivering high levels of customer service.
- Processed reservations, room allocations, and billing accurately.
- Coordinated with Housekeeping to ensure timely room readiness and status updates.
- Managed cash transactions, billing, and payment settlements in line with hotel procedures.
Education
Bachelor of Arts - English Literature
K.T.H.M. College
Nashik, India 2022.05 -
Diploma - Aviation and Hospitality
Frankfinn Institute of Air Hostess Training
Mumbai 2017.06 - 2018.09
Skills
- Leadership & team motivation across Front Office and support departments
- Strong communication & interpersonal skills with guests and internal teams
- Problem-solving and quick decision-making in high-pressure situations
- Conflict resolution and professional complaint handling
- Emotional intelligence and guest empathy for service excellence
- Time management and ability to multitask in fast-paced environment
- Attention to detail in billing, reporting, and guest service standards
- Adaptability and flexibility during operational changes or peak periods
- Cross-department coordination and teamwork (HK, F&B, Sales, Engineering)
- Crisis management aptitude
LANGUAGES
English - Advanced
Hindi - Advanced
Accomplishments
- Played a key role during hotel renovation/closure by coordinating Housekeeping operations and supporting OS&E procurement activities.
- Successfully implemented a new visitor charge policy, generating over AED 10,000+ in additional revenue in the initial phase.
- Employee of the Month – June 2022 in recognition of outstanding performance and guest service excellence
- Employee of the Month – Sep 2022 in recognition of outstanding performance and guest service excellence
- Leader of the Quarter – April 2026 for strong leadership, operational efficiency, and team coordination
Timeline
Asst. Front Office Manager
The Meydan Hotel (Reopening)
2024.08 - Current
Duty Manager
Radisson Beach Resort Palm Jumeirah
2022.10 - 2024.08
Bachelor of Arts - English Literature
K.T.H.M. College
2022.05 -
Front Office Supervisor
Jumeirah at Saadiyat Island and Resort
2022.05 - 2022.10
Front Desk Agent
Five Jumeirah Village Circle
2020.10 - 2022.05
Front Desk Agent
JW Marriott Mumbai Sahar
2019.10 - 2020.10
Diploma - Aviation and Hospitality
Frankfinn Institute of Air Hostess Training
2017.06 - 2018.09