Effective and focused Sales Representative with aptitude for building and maintaining client relations. Offering 5 years of Retail experience and proven ability to exceed sales goals. Skilled in communication and personnel training.
Hi, I’m
MBABAZI JACKIE
Sales Associate
DUBAI,Dubai
Summary
Overview
6
years of professional experience
6
years of post-secondary education
Work history
GREAT MIND TECHNOLOGIES .DUBAI ,UAEDubai, UAE
Sales representative
01.2021 - 12.2022
Job overview
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Recommended products to approximately 100% of customers per shift, thoroughly.
- Sought ways to improve processes and services provided.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction by 50%
- Helping customers to complete purchases, locate items and join reward programs.
- Implemented junior sales associate training seminars, resulting in 33% increase Sales.
- Listened to customer Complaints and pointed them in right direction, leading to a measurable 97%customer Satisfaction.
WOOL WORTHSKAMPALA, UGANDA
Sales assistant
01.2019 - 12.2020
Job overview
- Provided service with smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered 100% assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
CAPITAL SHOPPERSKAMPALA, UGANDA
Customer service representative
01.2017 - 12.2018
Job overview
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times by 50%
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Maintained compliant documentation on Excel Sheets for reliable company records.
Education
Makerere UniversityUganda
Bachelor's degree from Human resource Management
01.2019 - 10.2022
University overview
FOREST HILL COLLEDGEUGANDA
High School Diploma from ARTS
01.2017 - 12.2018
University overview
LUGAAZI HOME STONE COLLEDGEUGANDA
High School Diploma from GENERAL STUDIES
University overview
Skills
- Face-to-face selling
- Product knowledge
- Customer relations
- Problem solving strength
- Customer service
- Sales strategies
- Records management
Timeline
Sales representative
GREAT MIND TECHNOLOGIES .DUBAI ,UAE
01.2021 - 12.2022
Sales assistant
WOOL WORTHS
01.2019 - 12.2020
Makerere University
Bachelor's degree from Human resource Management
01.2019 - 10.2022
Customer service representative
CAPITAL SHOPPERS
01.2017 - 12.2018
FOREST HILL COLLEDGE
High School Diploma from ARTS
01.2017 - 12.2018
LUGAAZI HOME STONE COLLEDGE
High School Diploma from GENERAL STUDIES
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