MD NADEEM
Kolkata
Summary
Travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
13
13
years of professional experience
Work History
Senior Customer Care Executive
Akbar Travels
10.2024 - Current
- Results-driven Travel Consultant with expertise in group and ADHOC fare negotiations
- Extensive experience in GDS (Galileo) operations and B2B ticketing
- Track record of delivering competitive fares and reducing booking errors
- Skilled in managing complex itineraries, reissues, and special travel requests
- Ability to work under pressure and meet deadlines in high-volume environments
- Recognized for problem-solving skills and improving customer satisfaction scores
Travel Consultant
Al Hind Travel
10.2023 - 09.2024
- Provided exemplary customer service to new and existing clients.
- Operating Galileo & Amadeus Reservation System.
- Issuance and re issuance of tickets.
- Process refunds
- Support B2B Travel requirements for other agents
- Access NDC fare content of Various Airlines
Travel Consultant
Chandni Travels Kolkata (IATA ACCREDITED)
04.2015 - 03.2022
- Serviced Sub Agents and free Lancers
- Operating Galileo Reservation System for international and domestic reservation and issuing tickets of web based low-cost Carriers
- Monitoring queues and updating travelers of schedule changes, cancellations and confirmations
Travel Consultant
Super Travels Kolkata
04.2012 - 03.2015
- Operating the Galileo Reservation System for international and domestic reservation and issuance of BSP E- ticketing and web based low cost Carriers
- Serviced corporate client and Sub agents
- Monitoring queues and updating the travelers of schedule changes, cancellations and confirmations
- Responded to client queries via E-mail and phone and try to mature queries into sale by offering competitive rates and professional service.
Education
IATA/UFTAA FOUNDATION Course -
IATA ATDI Montreal
WBBHSE (Higher Secondary) -
Kolkata Madarsah
WBBSE (Secondary) -
Kolkata Madarsah
Skills
Customer Service
Documentation and reporting
Client relationship building
Well-organized
Teamwork
Personal Information
Timeline
Senior Customer Care Executive
Akbar Travels
10.2024 - Current
Travel Consultant
Al Hind Travel
10.2023 - 09.2024
Travel Consultant
Chandni Travels Kolkata (IATA ACCREDITED)
04.2015 - 03.2022
Travel Consultant
Super Travels Kolkata
04.2012 - 03.2015
WBBHSE (Higher Secondary) -
Kolkata Madarsah
WBBSE (Secondary) -
Kolkata Madarsah
IATA/UFTAA FOUNDATION Course -
IATA ATDI Montreal
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