Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
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Md Shahin Uddin

Md Shahin Uddin

IT Support Engineer
Dubai,UAE

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Skilled [Job Title] with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of [Skill]. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

IT Support Engineer

BGT Venture General Trading
Dubai, UAE
03.2022 - Current
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Configured hardware and granted system permissions to new employees.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Education

SSC - General Studies

Nanupur Gasia Madrasah
Chittagong,Bangladesh
04.2001 -

Diploma in Engineering - Computer Engineering Technology

Empac College of Technology
Chittagong Bangladesh
06.2016 - 06.2020

Skills

    Software diagnosis

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Certification

Python Programming

Software

Adobe Photoshop

Adobe Illustrator

Microsoft Office

Programming Bases Software

Timeline

IT Support Engineer

BGT Venture General Trading
03.2022 - Current

Python Programming

11-2020

Diploma in Engineering - Computer Engineering Technology

Empac College of Technology
06.2016 - 06.2020

SSC - General Studies

Nanupur Gasia Madrasah
04.2001 -
Md Shahin UddinIT Support Engineer