Md Abu Zafor
Abudhabi,United Arab Emirate
Summary
Hardworking with experience delivering reliable, helpful support in fast-paced working environments. Plans and prioritises well to achieve tasks within deadlines and meet changing job demands. Works flexibly to cover round-the-clock shifts. Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and Guest service.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
Work history
Bellboy
Khalidiya palace Rayhaan hotel
Abu Dhabi, United Arab Emirate
03.2022 - Current
- Greeted arriving guests and transported luggage to designated rooms to enhance guest experience.
- Organised and prioritised luggage storage to provide quick retrieval for departing guests and timely check-in for new arrivals.
- Coordinated group arrivals and departures, handling multiple luggage items efficiently.
- Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
- Handled and stored luggage and packages with care to prevent damage.
- Maintained security of guest luggage and business property.
- Kept up-to-date knowledge of local tourist attractions and shared tourist-related information with guests.
- Delivered messages and packages within desired timeframes.
- Welcomed guests in friendly, professional manner.
- Assisted guests with loading and unloading of luggage from vehicles.
Education
High School Diploma - Humanities
Al Amin Academy school & collage
Bangladesh 01.1997 - 01.2009
Skills
- Safety policies and procedures
- Customer service
- Local directions
- Inventory maintenance
- Training and mentoring
- Ensuring customer satisfaction
Languages
English
Fluent
Hindi
Intermediate
Arabic
Beginner
Timeline
Bellboy
Khalidiya palace Rayhaan hotel
03.2022 - Current
High School Diploma - Humanities
Al Amin Academy school & collage
01.1997 - 01.2009