Meera Albalooshi
Dubai
Summary
An innovative, dynamic and highly energetic customer support specialist with over nine
years of experience in customer handling adhering to company policies. Has proven
ability on customer satisfaction by resolving their issues effectively . A driven individual,
comfortable in handling key accounts whilst exceeding service expectations. Possessing
an outstanding track record of understanding, defining and shaping process. Pro-active
and having a proven ability to improve processes and people by promoting best practice
procedures.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Executive
Emirates post group
Dubai
04.2018 - Current
Emirates Post – Dubai - UAE
Working as Customer service at Hor al Anz post office.
Job Responsibilities:
§ Support responsibilities and handle functions that help the front office work
§ International Driving license, Box Service, courier service (Local and international)
§ Assisting customers and answering inquiries regarding mail regulations, postage rates and P.O boxes
§ quality maintenance
§ Postal tracking service and transaction
Mail movement
Education
High School Diploma - High School
Amna Bint Wahab - High School
Dubai 01.2015 - 05.2016
Skills
- Communication
- Fluent in Arabic and English
- Ability to write reports and technical manuals in English and Arabia
- Leadership courses
- Customer service skills
- Quick Learner
- Independent
- Confident and Self motivated
- Punctual and professional about work
Languages
English
Upper intermediate
Arabic
Native
Timeline
Customer Service Executive
Emirates post group
04.2018 - Current
High School Diploma - High School
Amna Bint Wahab - High School
01.2015 - 05.2016
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