Reading Books
Mehsan Kaseri
Business Development Lead - Client Relations Focus
Summary
Strategic and results-driven Business Development Lead with an MBA and a strong foundation in client relations, service optimization, and market expansion. Known for driving revenue growth through insightful strategy, cross-functional collaboration, and customer-focused innovation. I bring a blend of analytical thinking and interpersonal finesse, enabling me to identify business opportunities, solve challenges, and lead initiatives that align with organizational goals. Highly adaptable, with experience across diverse sectors including technology, education, and training—thriving in high-performance environments where transformation, efficiency, and progress are essential.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Business Development Lead - Client Relations Focus
Spearhead Training (Spearhead Gulf LLC)
07.2023 - Current
- Spearheaded client engagement strategies and ensuring high satisfaction levels with key corporate clients.
- Prospected and developed new business avenues through targeted market research, strategic networking, and consultative selling.
- Crafted and presented tailored proposals, quotations, and presentations to influence decision-makers and close corporate deals.
- Represented the organization at industry events and client forums, significantly boosting brand credibility and market presence.
Business Development Manager
Knowledge Planet Group
01.2022 - 07.2023
- Generated new business with marketing initiatives and strategic plans.
- Developed and implemented growth strategies to increase student enrollment and expand market presence.
- Built and maintained strong relationships with schools, parents, and students to promote customized educational solutions.
- Managed and mentored a high-performing sales team, consistently achieving enrollment and revenue targets.
- Partnered with academic and operational teams to align program offerings with student and client expectations.
Relationship Manager
Knowledge Planet Group
02.2021 - 01.2022
- Cultivated lasting relationships with clients, ensuring satisfaction, loyalty, and long-term engagement.
- Served as the primary liaison for student and parent inquiries, providing programme guidance and support.
- Executed upselling strategies and follow-up initiatives that contributed to increased revenue.
- Played a key role in organizing and executing marketing campaigns aimed at lead generation and conversion.
Senior Technical Support Associate
Dell
12.2018 - 12.2020
- Delivered expert-level technical support for hardware, software, and network issues across Dell's consumer and enterprise product lines.
- Utilized platforms such as Oracle Knowledge Base, Salesforce Lightning, and Fusion to manage support tickets and customer interactions.
- Created dispatches, scheduled technician visits, and ensured timely resolution of escalated issues under premium warranty support.
- Advised customers on Dell software offerings and successfully upsold services, contributing to revenue generation.
- Maintained SLA compliance while documenting solutions and improving first-call resolution rates.
- Managed and resolved 100+ technical support requests per week, addressing a broad spectrum of hardware and software issues with precision and efficiency.
Process Associate
Hinduja Global Solutions
03.2017 - 12.2018
- Served as a Process Associate on the LabCorp project—one of the leading clinical laboratory networks in the U.S. delivering backend support for international healthcare services
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Streamlined processing procedures and SOPs, significantly reducing errors and improving overall workflow efficiency.
Education
MBA - Human Resources Management
Osmania University
Hyderabad, India 08.2016 - 08.2018
Skills
- Customer Service Excellence
- Business Development
- Client Relationship Management
- Strategic Planning
- Training Coordination
- Administrative Support
- Process Improvement
- Communication and Interpersonal Skills
- Key Account Management
Accomplishments
Accomplishments
Business Development Lead – Spearhead Training
- Managed a client portfolio of 4,300+ clients, generating over 1.2 million AED in revenue since joining.
- Drove business growth through targeted client relationship strategies and market expansion.
Senior Technical Support – Dell
- Achieved 100% Satisfaction scores from customer surveys for four consecutive quarters in fiscal year 2019, with zero dissatisfied customers.
- Resolved 100+ technical support requests weekly, maintaining high first-call resolution rates.
- Contributed to software sales, achieving up-sale goals and enhancing revenue generation.
Process Associate – Hinduja Global Solutions (HGS)
- Accomplished 100% Quality in Claim Analysis for three consecutive quarters with zero errors, demonstrating attention to detail and operational excellence.
- Recognized as a top performer for consistency in quality, professionalism, and exceeding operational goals.
Relationship Manager – The Knowledge Planet
- Built lasting relationships with clients, driving revenue growth through upselling and follow-ups.
- Spearheaded successful marketing campaigns, resulting in a 30% increase in client base.
Business Development Manager – The Knowledge Planet
- Increased student enrollments by 40% year-over-year through strategic outreach and tailored educational programs.
- Led a sales team to consistently achieve and exceed sales targets.
Academic Achievements
- MBA in Human Resource Management & Operations, Osmania University – Graduated with Distinction.
- Awarded Merit Scholarship for outstanding academic performance.
- Conducted a Field and Research Project on "Job Satisfaction of Employees at the Workplace" in collaboration with Coca-Cola Private Limited, earning a meritorious position for actionable insights on employee engagement.
Interests
Meditation
Listening Music
Certification
LinkedIn Learning Certificate of Completion — How to Design and Deliver Training Programs
Timeline
LinkedIn Learning Certificate of Completion — How to Design and Deliver Training Programs
08-2024
Spearhead Training Certificate — Negotiation Skills Training
08-2023
Business Development Lead - Client Relations Focus
Spearhead Training (Spearhead Gulf LLC)
07.2023 - Current
Business Development Manager
Knowledge Planet Group
01.2022 - 07.2023
Relationship Manager
Knowledge Planet Group
02.2021 - 01.2022
Senior Technical Support Associate
Dell
12.2018 - 12.2020
Process Associate
Hinduja Global Solutions
03.2017 - 12.2018
MBA - Human Resources Management
Osmania University
08.2016 - 08.2018
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