SHIRAS USMAN
Dubai,UAE
Summary
Pharma manager with record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Store Manager | Cluster Lead| Business Development
Relief Healthcare Group
, UAE
05.2024 - 03.2025
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Implemented promotional displays to increase product visibility and sales.
- Streamlined processes to improve overall efficiency.
- Collaborated with stakeholders to align business goals and objectives.
- Assessed competitor activities for strategic positioning.
- Conducted market research to identify potential business opportunities.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Created a collaborative work environment for positive team dynamics.
Store Manager & Pharmacist
ASTER Pharmacy Group
04.2014 - 03.2024
- Managed the team of pharmacy staffs, conduct performance evaluations, and provide coaching, mentorship, and training to improve operational efficiency
- Monitored the overall operations of the unit and ensure that the SOPs & the other regulatory procedures are adhered to QC & DSES standards
- Ensured high level of customer's satisfaction through supervising, monitoring and evaluating the quality and effectiveness of service provided by the pharmacy team
- Planned and supervised the management of inventory of the store by regular monitoring, stock taking and coordinating with the purchase department
- Promoted in-house brands, visited nearby doctors on a regular basis, executed various marketing strategies in consultation with the respective area manager regularly so that the unit achieves gross profit target along with other targets
- Developed and maintained strong relationships with vendors and suppliers, Managed the procurement process from various vendors, ensuring the timely acquisition of goods and services needed for business operations
- Conducted comprehensive catchment area analysis to evaluate customer demographics, location trends, and regional performance for retail store
- Established and maintained strong relationships with insurance providers to ensure smooth communication and quick resolution of claims and authorizations
- Managed and promoted online sales through e-commerce platforms
- Ensured full compliance with the legal requirements and regulations set forth by regulatory authorities relevant to the industry
- Periodical Business analytical report submission to the reporting Manager on local market conditions, Competitor's activities and related events
Education
Degree - Bachelor of Pharmacy
DR.M.G.R MEDICAL UNIVERSITY
INDIA 06.2004 - 08.2008
Diploma - Pharmacy
DIRECTORATE OF MEDICAL EDUCATION
TAMIL NADU, INDIA 06.2002 - 03.2004
Skills
- Pharmacy Operations Management
- Prescription Assessment
- Team Leadership & People Management
- Customer Service Excellence
- Inventory optimization
- Business Development
- Decision-Making aptitude
- Knowledge of regulatory compliance
- Crisis management competency
Languages
English
Arabic
Hindi
Malayalam
Custom
Licensed to practice pharmacy with a valid MOH license, ensuring adherence to local regulatory standards. Convertible to DHA/HAAD.
Personal Information
- Date of birth: 05/27/85
- Gender: Male
- Nationality: Indian
- Marital status: Married
- Visa status: Employment Visa
References
References available upon request.
Timeline
Store Manager | Cluster Lead| Business Development
Relief Healthcare Group
05.2024 - 03.2025
Store Manager & Pharmacist
ASTER Pharmacy Group
04.2014 - 03.2024
Degree - Bachelor of Pharmacy
DR.M.G.R MEDICAL UNIVERSITY
06.2004 - 08.2008
Diploma - Pharmacy
DIRECTORATE OF MEDICAL EDUCATION
06.2002 - 03.2004
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