Mei Mac Ng Lin Alegre
Abu Dhabi,United Arab Emirates
Summary
Experienced healthcare professional with focus on nursing management and team leadership. Excel in enhancing patient care standards and streamlining clinical operations through collaborative approaches and strategic planning. Specialize in staff training, resource allocation, and implementing evidence-based practices to improve healthcare outcomes.
Overview
18
18
years of professional experience
Work History
Nurse Manager - OPD
Burjeel Hospital
01.2025 - Current
- Oversee nursing staff to ensure high-quality care, team efficiency, and performance.
- Manage nurse recruitment, scheduling, and retention. Conduct staff appraisals and provide feedback for performance improvement.
- Monitor patient outcomes, ensuring compliance with care standards, safety protocols, and evidence-based practices.
- Ensure adherence to local healthcare regulations and accreditation standards (HAAD).
- Assist in budgeting and resource allocation for the nursing department, ensuring cost-effectiveness without compromising care quality.
- Organize ongoing training and professional development for nursing staff to ensure skill growth and adherence to best practices.
- Address patient concerns, promote patient rights, and monitor patient satisfaction.
- Lead quality improvement initiatives and implement best practices in patient care.
- Manage staff conflicts and handle crisis situations effectively, ensuring smooth operations.
- Track and report key performance indicators (KPIs) for nursing staff, such as patient satisfaction, staff productivity, and quality outcomes.
- Lead the integration and adoption of the Cerner electronic health record (EHR) system, ensuring effective training and use of the system by nursing staff.
- Collaborate with multidisciplinary teams to ensure comprehensive patient care and optimal care outcomes.
- Monitor patient satisfaction and implement strategies to improve service delivery.
- Manage and review occurrence/variance reports (OVR), investigating incidents and implementing corrective actions to prevent recurrence.
- Address patient complaints promptly, ensuring thorough investigations and resolution to improve the overall patient experience.
- Follow up with patients who left against medical advice (LAMA), ensuring they are supported, understanding their reasons, and providing guidance for future care if needed.
- Support charge nurses and clinic nurses in converting and adapting procedures for the respective areas, ensuring smooth transitions, efficient workflow, and proper patient care management.
Charge Nurse - OPD
Burjeel Hospital
11.2019 - 12.2024
- Handled OPD clinics: General Surgery (including Bariatric Surgery), Gastroenterology, Neurology, Dermatology, ENT, Psychiatry, Neurosurgery, Vascular, Plastic Surgery, Pulmonology, Nephrology, Urology and Shoulder and Upper Limb Clinic
- Helped commissioned subspecialty clinics like Tropical Medicine, Fatty Liver Clinic, Reflux Clinic, Headache and Migraine Clinic, Balance Clinic, Arterial Clinic and Men’s Clinic
- Supervising nursing staff and monitoring their needs
- Coordinating daily administrative duties including schedules and nursing assignments and patient care
- Trouble shooting and overseeing patient admissions, referrals, transfers and outpatient routine flow and discharge as per our hospital’s policies and guidelines
- Making sure all staff will be updated on their specific area competencies and common competencies as per their job descriptions, BLS, ACLS and other trainings needed for their professional growth and development
- Overseeing staff performance as per the clinical area assignment including staff evaluation and appraisal
- Making sure to achieve a patient advocate environment where patient welfare is utmost priority
- Resolving conflicts within the area as it arises and with empathetic and assertive attitude that has organizational and communication skills where flexibility applies for every seasoned change within the area
- Maintaining KPI’s of the OPD department and gathering quantifiable measure of performance to gauge progress and future improvements needed to achieve targets
Team Leader / Education Link Nurse / Registered Nurse
Burjeel Hospital
01.2017 - 10.2019
- Keeping the area of assignment in accordance with the hospital’s policies and procedures following strict compliance with the Infection Control measures, OSHMS adherence and making sure other members of the department function as a team
- Performs at the maximum level best being the front person when auditors come to the area for inspection or audit
- Maintaining the education dashboard of the staff to track down the required trainings and license validity; making sure that all staff are following strict compliance with their competencies as per job descriptions with valid license while rendering care in their specific area of assignment
- Coordinates with the Education Department with regards to the continued education trainings and programs of the staff
- Participated and submitted lecture that was accredited by the HAAD authority and rendered CME lecture in small training session and auditorium
- Responsible for overall care of patients seeking treatment in an outpatient department starting from the nursing assessment, assisting in procedures and discharge instructions from the OPD clinic
- Ensuring the comfort and care of patients before, during and after any medical procedures or surgeries including follow up care post operatively (wound dressing, suture removal and assisting doctor to any outpatient procedure like incision & drainage, or excisions) adhering to the hospital’s policies and procedures accordingly
- Giving post-operative health education after their follow up in the clinic to patients and relatives for continued care at home; making sure infection control measures were properly followed with strict compliance
- Participated and support for the stoma and wound care trainings/conference and hands on practical skills
Patient Aide
Burjeel Hospital
05.2015 - 01.2017
- Assisting in the overall care of patients seeking treatment in outpatient facility ensuring their comfort and confidentiality and maintaining their privacy
- Facilitates insurance requests and all other clerical works as per the job description
- Assisting in general needs of the department making sure there will be no delay in the process flow and routine following policies and procedures by the facility
ER Nurse Supervisor
STO NIÑO HOSPITAL
02.2010 - 03.2015
- Assisting patients received with any injuries, trauma or any severe allergic reactions
- Responds and assist doctors to any emergency medical cases
- Managed all aspects of clinical oversight for a 100-bed capacity unit
- Assisted in directing personnel to meet goals and objectives of the department and institution
- Maintained staff scheduling
- Participated in institution’s staff development initiatives and performance appraisals
Registered Nurse - General Ward
STO NIÑO HOSPITAL
02.2007 - 01.2010
- Provided age-appropriate nursing care to children and infants on pediatric unit, OB-Gyne medical/ surgical units with various diagnoses, male and female medical/ surgical units
Education
Bachelor of Science - Nursing
Centro Escolar University
Manila, Philippines /1993 - /1997
High School -
Chung Hua High School
Daet, Camarines Norte, Philippines /1989 - /1993
Elementary -
Chung Hua High School
Daet, Camarines Norte, Philippines /1983 - /1989
Skills
- Outpatient services coordination
- Performance appraisal conducting
- Immunization administration
- Continuity of care provision
- Patient assessment techniques
- Surgical aftercare
- Quality assurance oversight
- Wound care techniques
- Cardio pulmonary resuscitation certification
- Triage protocol handling
- Safeguarding procedures knowledge
- Delegation mastery
- Hospital accreditation process knowledge
- Nursing leadership
- Patient education
- Nursing interventions
- Empathetic communication
- Infection control procedures
- Admission and discharge procedures
- Staff mentoring
- Clinical auditing
Personal Information
Nationality: Filipino
Reference
- Prof. Dr Iyad Hassan, HOD & Consultant - General Surgery, Burjeel Hospital, lapsim1970@yahoo.de, +971 503364891
- Dr. Yassin El Shahat, Chief Medical Officer & Consultant - Nephrology, Burjeel Hospital, yassin.elshahat1150@gmail.com, +971 502121088
- Mr. Ali Sameer, Director of Nursing- Burjeel Hospital, ali.sameer@burjeel.com, +971 561889138
Timeline
Nurse Manager - OPD
Burjeel Hospital
01.2025 - Current
Charge Nurse - OPD
Burjeel Hospital
11.2019 - 12.2024
Team Leader / Education Link Nurse / Registered Nurse
Burjeel Hospital
01.2017 - 10.2019
Patient Aide
Burjeel Hospital
05.2015 - 01.2017
ER Nurse Supervisor
STO NIÑO HOSPITAL
02.2010 - 03.2015
Registered Nurse - General Ward
STO NIÑO HOSPITAL
02.2007 - 01.2010
Bachelor of Science - Nursing
Centro Escolar University
/1993 - /1997
High School -
Chung Hua High School
/1989 - /1993
Elementary -
Chung Hua High School
/1983 - /1989
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