MELANIE CORTES
Al Nahda Sharjah,UAE
Summary
Results-oriented and customer-focused professional with strong experience in administrative support, sales, and customer service. Skilled in time management, communication, problem-solving, and building positive client relationships in fast-paced environments. Highly organized, adaptable, and committed to delivering exceptional service while supporting efficient office operations and achieving sales goals. A quick learner with a positive attitude and strong work ethic, eager to contribute to organizational success as an Admin / Sales Associate.
Overview
7
7
years of professional experience
Work history
ADMIN ASSISTANT / SALES ASSOCIATE
LILIFLORAL BOUTIQUE I JUNE 2026 PRESENT
DUBAI, UNITED ARAB EMIRATES
06.2024 - Current
Sales Associate
Forever Rose London
11.2021 - 06.2026
- Meeting and greeting customers in welcoming and helpful way.
- Responding efficiently to customers’ inquiries and complaints to particular product.
- Processing online orders and following up with customers’ special orders.
Document Controller
Prince Retail Group of Companies
02.2020 - 10.2021
- Managed and organised company document folders day to day.
- Created and updated documents while applying version control consistently.
- Maintained an organised filing system and followed document management procedures daily.
Marketing Associate
Crown Regency Hotel and Resorts
08.2019 - 01.2020
- Managed member acquisition strategies to increase club membership.
- Promoted and endorsed club membership to boost member engagement.
- Notified members of upcoming store events and promotions to drive participation.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Cebu
Skills
- Time management
- Communication
- Client relationship building
- Problem solving
- Adapts under pressure
- Quick learner
- Creativity
LANGUAGE
Tagalog
English
Timeline
ADMIN ASSISTANT / SALES ASSOCIATE
LILIFLORAL BOUTIQUE I JUNE 2026 PRESENT
06.2024 - Current
Sales Associate
Forever Rose London
11.2021 - 06.2026
Document Controller
Prince Retail Group of Companies
02.2020 - 10.2021
Marketing Associate
Crown Regency Hotel and Resorts
08.2019 - 01.2020
Bachelor of Science - Hotel and Restaurant Management
University of Cebu