Melissa Lacamiento
Dubai,United Arab Emirates
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work history
Team leader
Jumeirah International LLC
Dubai, United Arab Emirates
2023.01 - Current
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Improved customer satisfaction through close collaboration with the team.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Waitress
Jumierah International LLC
Dubai , United Arab Emirates
2016.03 - 2021.05
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Collaborated with kitchen staff to ensure order accuracy.
- Assisted with inventory management, streamlined restaurant operations.
- Provided top-notch service to customers, improved overall dining experience.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Accommodated special event needs, provided customised services for parties.
Education
Senior High School -
Sorsogon National High School
Sorsogon CitySkills
- Team supervision
- Performance evaluation
- Staff management
- Decision-Making autonomy
- Process improvement understanding
- Decisive decision-making
- Goal setting expertise
- Constructive criticism
- Leadership proficiency
Timeline
Team leader
Jumeirah International LLC
2023.01 - Current
Waitress
Jumierah International LLC
2016.03 - 2021.05
Senior High School -
Sorsogon National High School