Hi, I’m
MELWIN MANOJ NALLI
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in payment solutions, telecom projects, logistics, and event operations across UAE and India. Currently engaged in Etisalat UTAP payment project, overseeing pre-sales, installations, merchant training, and technical support. Demonstrates proficiency in managing client engagement from solution presentation to post-deployment support. Versatile event professional with experience in coordination, client handling, and on-ground operations, known for communication skills and customer-focused approach.
Overview
2026
years of professional experience
Work history
Mega Impex Software Solutions – Etisalat UTAP Dubai, Dubai
Pre-Sales & Implementation Executive
09.2024 - Current
Job overview
- Managed end-to-end pre-sales activities for Etisalat’s UTAP payment solutions, including product demonstrations and requirement gathering.
- Coordinated system installations and onboarding for payment and POS solutions, ensuring timely deployment.
- Delivered user training to merchants and stakeholders on system features and best practices.
- Provided first-level technical support, troubleshooting software and hardware issues to minimise downtime.
- Acted as liaison between merchants, technical teams, and Etisalat stakeholders to resolve operational concerns.
- Supported post-installation tasks, including testing and performance validation of systems.
- Maintained documentation and issue logs to ensure adherence to project standards.
- Enhanced customer satisfaction by ensuring smooth implementation and ongoing support.
Dark Blue ShippingDubai, UAE
Sales Executive
11.2022 - 07.2024
Job overview
- Surpassed revenue targets consistently within competitive shipping and logistics sector.
- Proactively generated new business, expanding market presence and customer base.
- Collaborated with cross-functional teams to ensure seamless service delivery.
- Utilised CRM systems for pipeline management, lead tracking, and customer engagement enhancement.
Foremen FiefdomDubai, UAE
Sales executive
08.2021 - 09.2022
Job overview
- Drove growth through targeted sales initiatives across multiple sectors.
- Negotiated pricing and terms while preparing comprehensive sales agreements.
- Identified new market opportunities to enhance value for property owners and investors.
- Established strong client relationships, resulting in increased repeat and referral business.
Bangalore International AirportBangalore, India
Senior Assistant
04.2019 - 04.2021
Job overview
- Ensured 100% compliance with security standards through implementing SMS protocols.
- Operated X-ray machines and detection systems under TSA regulations.
- Contributed to secure, efficient airport operations.
Glorious Ministries InternationalFreelance
Technical assistant
Job overview
- Managed live sound setup and camera operations to achieve high-quality event production.
- Directed crowd movements, ensuring organised seating and smooth transitions throughout venue.
- Executed sound checks and equipment setups, utilising specialised software for visual displays.
- Led response teams to promptly resolve guest issues and uphold a safe environment.
Dubai cricket stadiumFreelance
VVIP Lounge Manager | ICC Champions Trophy, Dubai
Job overview
- Oversaw match-day operations of VIP lounge, ensuring exceptional guest experiences.
- Monitored quality of hospitality suppliers to maintain world-class service standards.
- Coordinated stadium infrastructure queries to meet VIP sponsor requirements.
Sharjah Entrepreneurship Festival (SEF)Freelance
Zone Operations Manager
Job overview
- Evaluated event performance and provided feedback for each speaker slot.
- Managed operational requirements by coordinating with Speaker and Stage Managers.
- Collaborated with F&B vendors to facilitate customer access.
COP28, Expo City, DubaiFreelance
Assistant Head of Operations
Job overview
- Secured Bluezone-Greenzone Pedestrian Screening Area while delivering VIP protocol assistance.
- Managed Opportunity and Al Forzan zones within Expo City to ensure operational efficiency.
- Led Response Team unit, establishing radio communication protocols across divisions.
Education
Manipal UniversityJaipur, India
Master of Business Administration (MBA) from Project Management
Jain UniversityBangalore, India
Bachelor of Business Administration (BBA) from Aviation Management
Gulf Asian English SchoolSharjah
High School Diploma from Commerce
Skills
- Sales and business development
- Client relationship management
- Customer service excellence
- Time management
- Problem solving and decision making
- Team collaboration
- Operations management and supervision
- Event planning and public relations
- Technical operations and market research
LANGUAGES
English
Hindi
Telugu
Urdu
Affiliations
- Event Coordination & Freelance Event Support
- Technology & Digital Payments
- Networking & Relationship Building
- Travel & Cultural Exploration
- Photography
- Sports & Fitness
- Continuous Learning
References
References available upon request.
INTERESTS
Photography, Traveling, Sports, Music, Cooking
ADDITIONAL INFORMATION
- Nationality: Indian
- Visa Status: UAE Residence Visa
- Driving License: Valid UAE Driving License
Timeline
Pre-Sales & Implementation Executive
Mega Impex Software Solutions – Etisalat UTAP
09.2024 - Current
Sales Executive
Dark Blue Shipping
11.2022 - 07.2024
Sales executive
Foremen Fiefdom
08.2021 - 09.2022
Senior Assistant
Bangalore International Airport
04.2019 - 04.2021
Jain University
Bachelor of Business Administration (BBA) from Aviation Management
Technical assistant
Glorious Ministries International
VVIP Lounge Manager | ICC Champions Trophy, Dubai
Dubai cricket stadium
Zone Operations Manager
Sharjah Entrepreneurship Festival (SEF)
Assistant Head of Operations
COP28, Expo City, Dubai
Manipal University
Master of Business Administration (MBA) from Project Management
Gulf Asian English School
High School Diploma from Commerce