Merline Shalette Monteiro
SHARJAH.
Summary
Innovative and resourceful professional with a strong focus on growth and development. Known for exceptional communication skills, quick learning, and the ability to handle tasks efficiently. Recognized for leading and motivating teams through strategic thinking, strong analytical skills, and innovative solutions. Highly motivated to drive success and eager to leverage acquired skills in larger, impactful projects
Overview
19
19
years of professional experience
Work History
Cargo Capacity & Revenue Optimisation Officer.
Emirates Airline, SkyCargo, Headqaurters, Dubai, UAE
04.2011 - Current
- Emirates Airline, SkyCargo, Headquarters, Dubai, UAE. Cargo Capacity Control and Revenue Optimization Officer:.
- Vetting system parameters based on passenger bookings, baggage trends, capacity restrictions, to display the correct capacity to the network which in turn supports reservations and sales across the network.
- Strategically planned freighters to BOM during peak season (July 2025), optimizing tonnage and revenue with minimal underload, resulting in a record uplift on BOM freighters and a +40% profit margin.
- Currently responsible to support outstations cargo queries & Manage demand for high demand sectors and suggest freighter department for any additional capacity that can cater to the existing demand that can improve the existing market share.
- Responsible to intervene in the quotations on critical flights.
- Closely Monitor supporting Back-Haul & low-yielding traffic during the lean seasons and ensure to replace such traffic with high yield cargo to optimize revenue throughout the year.
- Use various market data platforms such as PBI/ CASS/WACD to identify the potentials to improve/enhance various lanes in the market.
- Timely analysis of region's performance at flight level.
- Focusing mainly on achieving company objective which is Flight revenue optimization.
- Considering these challenging times have opted to enhance my approach towards achievements using intelligent analytical tools such as power BI.
- Have been using Analytical intelligence tools to extract the best possible available options for achieving company's financial flight objectives with a perfect product density mix.
- Manage 3-tier dynamic pricing model, emphasizing appropriate commodity mix, yield & unit revenue ensuring revenue exceeds the target at flight levels.
- Manage pricing and spot quotations to Network stations for passenger & freighter loadable cargo using SalesForce.
- Liaise with HUB operations at the planning stage to ensure capacity is fully optimized with the given priorities & ensure targeted revenue is met at the flight level.
Supervisor
Jet Airways India Pvt Ltd, Head Quarters
03.2006 - 03.2011
- Cargo Control & Revenue Management: Managed Space control for outbound flights at Cargo Capacity & Revenue management in Jet airways.
- Iball shipments with regards to weight & volume.
- Coordinated load control to ensure maximum uplift & submit the departure reports to management on fortnightly basis.
Education
Master of Business Administration - Supply Chain management
Himalayan University
2016
Diploma in IATA Cargo Advanced Rating & Marketing - Cargo Advanced Rating & Marketing.
IATA
04.2014
Bachelors of Commerce - undefined
state Board
Mumbai, Maharashtra1998
Skills
- Revenue and profit maximization
- Effective Communication
- Adaptability & Flexibility
- Analytical & Decisive
- Conflict Resolution
- Problem Solving
- Planning & Networking
- Teamwork
- Knowledge of load control, weight and balance of aircraft
Accomplishments
- Successfully managed the use of alternate gateways , increasing loads into the region and optimizing tonnage on green sectors, leading to significant growth in both revenue and capacity.
- Collaborated with team for a major capacity reduction coupled with high demand into Middle-East / Africa during Southern runway refurbishment at Dubai in the period 2019, team closely monitored with stations and freighter- team to set up 26 additional freighter diversions into BAH / DMM/JED / KRT / LOS / RUH / ALG which help generate incremental business worth AED 15,480,161.
- Awarded (NAJM) Appreciation for number of Gulf & Middle East flights for improving the volumes by 40% & revenue by 30% compared to the previous year & generating additional revenue in tune of circa AED 18 million during the period over last year.
- Received (NAJM) recognition for generating incremental revenue of over AED 600,000 on the five passenger flights to EBL which were upgraded to B777- 300.
- Achieved (NAJM) Appreciation for securing high yield business generating AED 2.9 million additional revenue for the period Apr’12 – Jun’12 on DXB-GIG-EZE route which is inconsistent and extremely difficult to manage in view of the B777-300 ULR operations which are payload critical.
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Cargo Capacity & Revenue Optimisation Officer.
Emirates Airline, SkyCargo, Headqaurters, Dubai, UAE
04.2011 - Current
Supervisor
Jet Airways India Pvt Ltd, Head Quarters
03.2006 - 03.2011
Bachelors of Commerce - undefined
state Board
Master of Business Administration - Supply Chain management
Himalayan University
Diploma in IATA Cargo Advanced Rating & Marketing - Cargo Advanced Rating & Marketing.
IATA
Hobbies
- Swimming
- Learning a new language.
- Travelling.
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