Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
SOCIAL LINKS
PERSONAL INFORMATION
Affiliations
References
Work availability
Timeline
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MICHELLE MOLINO AMTO

MICHELLE MOLINO AMTO

Logistic Pricing Analyst
Dubai,United Arab Emirates

Summary

Skilled professional with extensive experience in freight forwarding, international transportation, and supply chain management. Proven ability to analyze complex situations and deliver results through effective multi-tasking and attention to detail. Proficient in Microsoft Office and experienced in managing import and export operations. Committed to achieving operational excellence in fast-paced environments.

Overview

2
2
Certification
16
16
years of professional experience

Work history

Sales Support Specialist / Cargo Customer Service

Blue Bell Shipping LLC
Dubai, United Arab Emirates
2024.05 - Current
  • Fostered positive relationships with clients through proactive communication.
  • Maintained accurate records, ensuring data integrity and confidentiality.
  • Coordinated sales schedules for optimal client engagement.
  • Handled administrative tasks hence supporting smooth running of sales operations.
  • Managed order processing of client 15-50 client, resulting in timely deliveries.
  • Maintained supplier, sales and customer information for accurate account records.
  • Liaised between the sales team and other departments, improving inter-departmental coordination.
  • Assisted sales team in proposal preparation to win new business.
  • Managed over 15-20 daily client queries and concerns, bolstering brand reputation.
  • Ensured customer satisfaction with prompt issue resolution.
  • Boosted team efficiency by improving sales support processes.
  • Enhanced customer relations via personalized service delivery.
  • Provided administrative support to sales teams by fielding customer queries, preparing cost estimations and documenting orders.
  • Resolved basic customer queries and concerns to reduce pressure on wider sales teams.
  • Produced competitive quotations within agreed customer pricing policies for profitable sales.
  • Managed over 15-20 daily sales quote lifecycles from source to close, achieving timely, profitable outcomes.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Built rapport with new and existing customers to boost client retention.

Sales Support Specialist / Cargo Customer Service (Import/Export)

OFFSHORE BUSINESS INC. ACCOUNT: SILA GLOBAL PTY LTD
Manila, Philippines
2021.03 - 2024.02
  • Facilitated customer engagement initiatives by identifying shipping needs.
  • Assisted in creating tailored solutions within budget and time constraints.
  • Managed daily email over 15-20 correspondence ensuring prompt responses to customer inquiries.

Cargo Customer Service Agent / Cargo Tracking Specialist

TURKISH AIRLINE CARGO DEPARTMENT PAIR PAGSS
Manila, Philippines
2018.06 - 2021.01
  • Assisted customers with inquiries and delivered effective solutions within aviation and logistics sectors over 15-20 daily.
  • Communicated proactively with clients regarding cargo status to ensure transparency from departure to delivery.
  • Helped coordinate with airline hubs to facilitate on-time cargo departures.
  • Monitored cargo tracking and tracing to support seamless transit and timely delivery.
  • Conducted searches for misplaced cargo and worked with airline hubs and stations to aid recovery.
  • Reported cargo irregularities such as damages, discrepancies, and customs issues to relevant parties for resolution.
  • Supported additional responsibilities and tasks as needed, showcasing versatility and dedication to customer service excellence.

Cargo Customer Service Representative (Import/Export)

NIPPON EXPRESS MIDDLE EAST FREE ZONE
Dubai, UAE
2015.02 - 2017.11
  • Coordinated import/export logistics to support efficient shipment processes and cost-effective freight rate assessments across various transport modes.
  • Prepared and managed monthly billing for clients to enhance financial accuracy and increase client satisfaction. Mostly, 15-100 clients monthly
  • Notified customers of cargo arrivals and arranged delivery to improve service levels.

Cargo Service Associate / Secretary cum Receptionist

AL MUHALAB CARGO LLC
Dubai, UAE
2013.11 - 2014.11
  • Coordinated import and export logistics to support competitive freight rates across air courier and land transport.
  • Managed customs duties sales and tax operations efficiently 15 - 20 clients daily.
  • Tracked shipments and communicated with clients about shipment status.

Sales Associate

LANDMARK GROUP OF COMPANY – NYX COSMETICS
Dubai, UAE
2011.05 - 2013.11
  • Provided exceptional customer service, creating welcoming atmosphere for patrons.
  • Assisted customers daily over 15-20 by addressing inquiries with comprehensive product knowledge.
  • Informed customers about current promotions and advertisements to enhance engagement.

Treasury Assistant

SHOPPING CENTER MANAGEMENT CORPORATION SCMC
Manila, Philippines
2010.03 - 2011.04
  • Assisted in streamlining cash management systems to support billing and payment processes.
  • Monitored daily cash positions to ensure accurate cash flow forecasts.
  • Managed multiple bank accounts for 15-20 clients with attention to detail and strategic oversight.
  • Trained team members in executing treasury operations effectively.
  • Implemented best practices to reduce operational risks and errors.
  • Prepared and presented detailed reports on daily banking activities.
  • Conducted verification and reconciliation of bank deposits and payments thoroughly.

Education

Bachelor of Science - Tourism with specialization in Airline Operations

PATTS COLLEGE OF AERONAUTICS
Manila, Philippines

Skills

  • Critical and analytical thinking
  • Results-oriented
  • Multi-tasking and attention to detail
  • Adaptability
  • Microsoft Office proficiency
  • Freight forwarding expertise
  • International transportation
  • Import and export operations
  • Supply chain management
  • Inventory control software proficiency
  • Order processing
  • Salesforce CRM
  • Pipeline Management

Certification

  • AI- ENHANCE SUPPLY CHAIN & LOGISTICS MANAGEMENT, Dubai, United Arab Emirates, March 2024
  • Explores the transformative impact of Artificial Intelligence (AI) on modern supply chain and logistics management.
  • CARGOWISE Certified Professional, Manila, Philippines, November 2022
  • Forwarding, Transport and Warehousing Customs and Liner Agency

LANGUAGES

ENGLISH
Advanced
TAGALOG/FILIPINO
Fluent

SOCIAL LINKS

  • LinkedIn: http://h0ps://www.linkedin.com/in/michelle-amto-235670a8
  • Facebook: http://h0ps://www.facebook.com/michelle.amto

PERSONAL INFORMATION

  • DATE OF BIRTH: 14 JULY 1985
  • CIVIL STATUS: SINGLE
  • VISA STATUS: EMPLOYMENT
  • ONE MONTH NOTICE

Affiliations

  • Reading
  • Watching documentaries
  • Traveling

References

References available upon request.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Sales Support Specialist / Cargo Customer Service

Blue Bell Shipping LLC
2024.05 - Current

Sales Support Specialist / Cargo Customer Service (Import/Export)

OFFSHORE BUSINESS INC. ACCOUNT: SILA GLOBAL PTY LTD
2021.03 - 2024.02

Cargo Customer Service Agent / Cargo Tracking Specialist

TURKISH AIRLINE CARGO DEPARTMENT PAIR PAGSS
2018.06 - 2021.01

Cargo Customer Service Representative (Import/Export)

NIPPON EXPRESS MIDDLE EAST FREE ZONE
2015.02 - 2017.11

Cargo Service Associate / Secretary cum Receptionist

AL MUHALAB CARGO LLC
2013.11 - 2014.11

Sales Associate

LANDMARK GROUP OF COMPANY – NYX COSMETICS
2011.05 - 2013.11

Treasury Assistant

SHOPPING CENTER MANAGEMENT CORPORATION SCMC
2010.03 - 2011.04

Bachelor of Science - Tourism with specialization in Airline Operations

PATTS COLLEGE OF AERONAUTICS
MICHELLE MOLINO AMTO Logistic Pricing Analyst