Mike Andro Monterico
Fujairah,UAE
Summary
Highly skilled professional with expertise in customer service, cash management, and inventory management. Demonstrates exceptional time management, attention to detail, and the ability to work well with others. Proactive sales approach and target-driven mindset contribute to successful upselling and face-to-face selling. Adept at managing POS systems and merchandising while maintaining grace under pressure. Committed to leveraging fast learning abilities to achieve career growth in a dynamic retail environment.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Junior Barista| Sales
Snackat Cafe
Fujairah, United Arab Emirates
01.2021 - 01.2023
- Processed product returns, ensuring items were clean and resaleable
- Received stock deliveries, accurately completing paperwork and updating system records
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Balanced cash drawer at end of shift for precise bookkeeping.
- Advised alternative products to meet specific preferences or budgetary needs.
Sales Associate
The ToyStore|Hallmark
Fujairah, United Arab Emirats
01.2015 - 01.2019
- Assisted customers with product selection and sales, recommending items to increase transaction value
- Provided management constant feedback on client activity and market trends for informed decision-making
- Enhanced customer experience through all communication channels through professionalism and product knowledge
- Operated cash registers with accuracy and processed cash and card transactions
- Actively participated in daily and department meetings, providing insights and recommendations
- Updated product labelling and pricing to reflect discounts and offers
- Monitored display stock levels, replenishing for consistently well-stocked sales floor
- Created visually appealing merchandise displays attracting more foot traffic into the store.
Canteen Attendant
Ultimate Human Resources LLC
Kalba Sharjah, United Arab Emirates
01.2015 - 12.2015
- Delivered friendly and helpful customer service
- Managed deliveries and merchandise
- Oversaw cash and payment systems following company procedures and policies
- Demonstrated strong product knowledge to customers during key promotions and offers
- Ensuring top presentation and cleanliness throughout store
- Prepared nutritious meals for students
- Ensured all students received sufficient food during their break
- Processed financial transactions with precision, maintaining accurate daily sales records
Junior Barista|Waiter
Cream&Honey Chocolataire
Fujairah, United Arab Emirates
01.2013 - 12.2015
- Properly handle and maintain all equipment
- Ordering and Receiving, Checking Stock Report for monthly inventory
- Maintain cleanliness and safety procedures in accordance with procedure as per regulation of Municipality
- Assisting Customer requests and Orders online
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Completed end-of-day cleanup to reset bar for next day.
- Input orders into register, calculated bills and collected payments.
Education
Bachelor Of Science & Information Technology
Quezon City Polytechnic University
Quezon City Philippines 06.2010 - 03.2012
Bachelor Of Science - Technology, Information
University of Nueva Caceres
Naga City, Cam Sur 07.2006 - 03.2008
Skills
- Fast Learner
- Time Management
- Attention To Details
- Knowledge in POS
- Ability To Work Well With Other People
- Proactive sales approach
- Target driven
- Upselling expertise
- Face to face selling
- Cash management
- Customer service
- Merchandising
- Grace under pressure
- Inventory management
Languages
English
Intermediate
Tagalog
Native
Timeline
Junior Barista| Sales
Snackat Cafe
01.2021 - 01.2023
Sales Associate
The ToyStore|Hallmark
01.2015 - 01.2019
Canteen Attendant
Ultimate Human Resources LLC
01.2015 - 12.2015
Junior Barista|Waiter
Cream&Honey Chocolataire
01.2013 - 12.2015
Bachelor Of Science & Information Technology
Quezon City Polytechnic University
06.2010 - 03.2012
Bachelor Of Science - Technology, Information
University of Nueva Caceres
07.2006 - 03.2008
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