Driven Retail Manager with more than 3 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
12
12
years of professional experience
Work History
Assistant Outlet Manager
HSC
03.2022 - 10.2025
Answered questions about store policies and addressed customer concerns.
Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
Promoted business strategy by implementing improvements based on guest feedback.
Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
Human Resources Assistant/Coordinator
Ntengwe for community Development (NGO)
01.2014 - 01.2016
Lead end-to-end recruitment processes, including job posting, sourcing, screening, interviewing, and onboarding new employees
Maintain accurate and up-to-date employee records, ensuring compliance with privacy and data protection regulations
Administer employee benefits, compensation packages, and leave management systems
Facilitate employee performance reviews and support professional development initiatives
Collaborate with management to develop and implement HR policies, procedures, and best practices
Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.