Milind Pathak
Dubai,UAE
Summary
Profile Summary Experienced professional with 18+ years in HVAC Sales, Operations, and Project execution. Proven track record in service management, team leadership, and client engagement. Seeking to leverage my expertise as a service person to drive exceptional after-sales service, achieve sales targets, and enhance quality improvement initiatives.
Overview
18
18
years of professional experience
Work history
Service Manager
Leminar Air Conditioning Co LLC
06.2017 - Current
- Successfully led sales and operations for Leminar ServicePro, aligning with after-sales service strategies
- Managed AMC, retrofit, and repair projects, ensuring customer satisfaction on repair times, quality, and costs
- Oversaw a diverse team, fostering client relationships and generating substantial new business
- Developed and executed site evaluations, cost estimates, and deal closures
- Adhered to ISO standards and implemented safety protocols for operational excellence
- Introduced advanced software solutions, enhancing team productivity and efficiency.
- Resolved complex issues with strong analysis and investigations.
- Offered out of hours support and liaised with technical teams to restore services.
- Coached and mentored new team members to build high-performing team for optimum productivity.
Assistant Manager
Voltas Oman LLC
02.2016 - 05.2017
- Spearheaded the development of the Oman HVAC service and retrofit market
- Engaged with key stakeholders, aligning service offerings to meet customer requirements
- Contributed to the maintenance of business growth through strategic client engagement.
Deputy Manager
Trane India Pvt Ltd
05.2010 - 01.2016
- Pioneered expansion of Service sales in East India, Bangladesh, and Nepal aligning and meeting the sales and margin targets
- Sold HVAC and Repair / Spares consistently exceeding revenue targets
- Taken care of Trane Rental for the Eastern Region
- Promoted sales of innovative products like VFD installation, Adiabatic cooling, Automatic Tube brushing
- Oversaw product sales in East India, including HVAC products like Chillers, Package Units, VRF and BMS
- Ensured monthly database reconciliation and monitored collections
- Fostered quality discussions with associates, dealers, and technicians
- Maintained high customer satisfaction through commitment to quality
- Regularly reporting sales data and reviewing with the head office.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Supported new business initiatives and projects and contributed to review meetings and change processes.
Asst Manager
BLUE STAR LTD
05.2006 - 04.2010
- Drove exemplary service delivery, expanding AMC, retrofit, and repair business
- Managed project execution and government HVAC tenders, focusing on quality and timely project milestones
- Led training initiatives for customer handling and technical support, enhancing team capabilities.
Project Engineer
Sumitomo Mitsui Construction Co. Ltd
08.2005 - 04.2006
- Managed mechanical aspects of the project “Diarrheal Research & Control Centre construction”
- Coordinated procurement and ensure successful project execution.
Education
Bachelor's - Mechanical Engineering
Nagpur University
Chandrapur, MaharashtraDiploma - Mechanical Engineering
MBA - Marketing
Skills
- Service management
- Staff development
- Motivational leadership
- Budgetary governance
- Methodical planning
Interests
Reading, travelling, Physical Activities, etc.
Languages
English
Fluent
Hindi
Native
Marathi
Native
Timeline
Service Manager
Leminar Air Conditioning Co LLC
06.2017 - Current
Assistant Manager
Voltas Oman LLC
02.2016 - 05.2017
Deputy Manager
Trane India Pvt Ltd
05.2010 - 01.2016
Asst Manager
BLUE STAR LTD
05.2006 - 04.2010
Project Engineer
Sumitomo Mitsui Construction Co. Ltd
08.2005 - 04.2006
Bachelor's - Mechanical Engineering
Nagpur University
Diploma - Mechanical Engineering
MBA - Marketing
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